Skip to Main Content

My subscriptions: RingCentral Engage Voice

Showing 92 of 7550

Integration app for RPM Telco CRM

Would be nice to get an app to integrate Engage with RPM Telco CRM.
Dennis Schlenvogt over 1 year ago in RingCentral Engage Voice 1 Future consideration

Ring All Phones

My branches currently don't like using IVR's and only want all phones to ring in the branch. It would be nice to have a way to have all User Phones, Limited Phones and Apps ring at once when the main Branch number is called. Currently we can't use...
Geoff Schwenker over 1 year ago in RingCentral Engage Voice 0 Under review

Option to remove RNA state

Would like to have the option to disable RNA state for all agents
Saul Rodriguez over 1 year ago in RingCentral Engage Voice 0 Under review

Upload pics & maps to the Knowledge Base

For our Call Center to be able to see a diagram of each building and a map w/in each building would be so helpful. Our team is from the Phillipines & it's very hard for them to visualize w/out the pictures in the KB to see & understand.
Sarah Eppley almost 2 years ago in RingCentral Engage Voice 0 Under review

Allow people to look through contacts or do other non-phone call things while listening to voicemail

This would be useful so if I need to look at another feature, I can do that while listening to a voicemail. Right now, I played the voicemail and it stopped when I moved away from the phone tab
Barbie Osorio DeSoto almost 2 years ago in RingCentral Engage Voice 0 Under review

Stay on Call - Call Transfers - Toggle Feature

A lot of users do not like that they have to unselect the "stay on call" box when cold transferring. In our usage of EngageVoice, we direct all users to cold transfer because we utilize a chat program to inform of the incoming call beforehand. We ...
Doug Stevens almost 2 years ago in RingCentral Engage Voice 0 Under review

Add additional fields on the Engage Voice Login screen for users with multiple agent choices.

See attached. Before we were forced to switch to add our users to Service.RingCentral, our agents had multiple usernames on the engage voice side. They could pick and choose which login they would be getting into depending what campaign they neede...
Ryan Bartlett almost 2 years ago in RingCentral Engage Voice 0 Under review

Have an Engage Voice Community

You seem to promote this product, but all the users in the community are single users and NOT engage Voice Customers. It would be nice to allow Engage Voice Customers to be able to communicate with each other to discuss issues and solutions.
Paul Lieberman almost 2 years ago in RingCentral Engage Voice 1 Already exists

Including Maintenance and Updates in this portal

You send out emails about this and many are missed or go into a junk file and also missed. It would be helpful if this information can be on here and acceessible. You want us to communicate via the portal with you, but you promote outside communic...
Paul Lieberman almost 2 years ago in RingCentral Engage Voice 0 Under review

API that would allow exporting scripts in JSON format.

Can an API be provided so we can export scripts on our Engage Voice account in the form of JSON?
Taralkumar Ahir about 2 years ago in RingCentral Engage Voice 0 Future consideration