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RingCentral Engage Voice

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Improve sharing of real-time analytic dashboards

Currently real-time analytic dashboards can only be shared by admins within a parent object. Children of one parent can not share outside the parent. There is no way currently to move admins within the system also. As an organization grows and cha...
Nick Dolan 4 months ago in RingCentral Engage Voice 0 Under review

Allow RC App and EngageVoice/Integrations to communicate w/ each other.

Description: Our sales team is frequently on the road as part of the nature of their job. With that, they also desire to have a personal relationship with the customers that they interact with. In order to accomplish this, they provide their direc...
Doug Stevens 5 months ago in RingCentral Engage Voice 0 Under review

Interaction Issue Hot Button

The Interaction Issue Button would live on the Agent's Engage console. Whenever there may be an issue with an interaction instead of having to copy, paste or grab additional details about this interaction from a report and adding more time and res...
Jaimie Bell 5 months ago in RingCentral Engage Voice 1 Under review

Have an Engage Voice Community

You seem to promote this product, but all the users in the community are single users and NOT engage Voice Customers. It would be nice to allow Engage Voice Customers to be able to communicate with each other to discuss issues and solutions.
Paul Lieberman 5 months ago in RingCentral Engage Voice 1 Already exists

Allow Admin to See a User from the User Prospective

SInce you changed the ability to store all passwords, we find it extremely difficult to troubleshott when issues arrise. It would be nice if RIng Central will program the ability for an admin to switch their user to see what the Agent is seing.
Paul Lieberman 5 months ago in RingCentral Engage Voice 0 Under review

Including Maintenance and Updates in this portal

You send out emails about this and many are missed or go into a junk file and also missed. It would be helpful if this information can be on here and acceessible. You want us to communicate via the portal with you, but you promote outside communic...
Paul Lieberman 5 months ago in RingCentral Engage Voice 0 Under review

Potential Spam

Automated system wide blocking of spam numbers to all extensions requiring no action by customers.
Joy Macaraeg 6 months ago in RingCentral Engage Voice 1 Under review

Analytics reporting for agent activity overview

Is there a way on reporting, specifically for Agent Activity Overview – if there could be an added option to pull a Range of Dates (example 12/1-12/31/2021) but have the option to have the report pul the daily details? So for example – I look at o...
Amy Meyer 6 months ago in RingCentral Engage Voice 0 Under review

Consistent Sender Email Address for debug logs..ect

100% of the time when we are troubleshooting issues with your team we are asked for debug logs. When we request these logs from the system to send to us, they are spoofing our email address domain and sending us an email. Per our security requirem...
Ryan Bartlett 6 months ago in RingCentral Engage Voice 1 Under review

API that would allow exporting scripts in JSON format.

Can an API be provided so we can export scripts on our Engage Voice account in the form of JSON?
Taralkumar Ahir 7 months ago in RingCentral Engage Voice 0 Future consideration