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RingCentral Engage Voice

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Forward Specified caller ID to external number from call group

Currently, if a call is set to forward to an extrenal number on a user level, the Called ID will display as that of the caller itself. What I'm suggesting is that there is an option to forward the call, and the ring group name in place of the Call...
James Buckelew about 1 month ago in RingCentral Engage Voice 0 Under review

DELETE (ON ALL INCOMING) - Prompt me to press 1 before connecting the call

There is no option to remove the "press 1 to answer" for Non-Ringcentral numbers. This feature can only be turned off when calls are forwarded to the app or deskphone. Please it would be useful to have a general toggle button to have an option to ...
Martin Alcala 3 months ago in RingCentral Engage Voice 1 Under review

Improve sharing of real-time analytic dashboards

Currently real-time analytic dashboards can only be shared by admins within a parent object. Children of one parent can not share outside the parent. There is no way currently to move admins within the system also. As an organization grows and cha...
Nick Dolan 6 months ago in RingCentral Engage Voice 0 Under review

Consistent Sender Email Address for debug logs..ect

100% of the time when we are troubleshooting issues with your team we are asked for debug logs. When we request these logs from the system to send to us, they are spoofing our email address domain and sending us an email. Per our security requirem...
Ryan Bartlett 8 months ago in RingCentral Engage Voice 1 Under review

Potential Spam

Automated system wide blocking of spam numbers to all extensions requiring no action by customers.
Joy Macaraeg 8 months ago in RingCentral Engage Voice 1 Under review

Analytics reporting for agent activity overview

Is there a way on reporting, specifically for Agent Activity Overview – if there could be an added option to pull a Range of Dates (example 12/1-12/31/2021) but have the option to have the report pul the daily details? So for example – I look at o...
Amy Meyer 8 months ago in RingCentral Engage Voice 0 Under review

Sound Alert to Notify Agents in Engage Voice when their Status is in RNA

Our agents work remotely 24/7 and are not always consistently in front of their computer screen or may be working in other programs. If they are put in RNA Status, a team member may not be aware of this looking at their RC screen or being alerted ...
Autumn Noblit 6 months ago in RingCentral Engage Voice 0 Under review

Option to remove RNA state

Would like to have the option to disable RNA state for all agents
Saul Rodriguez 3 months ago in RingCentral Engage Voice 0 Under review

Allow Admin to See a User from the User Prospective

SInce you changed the ability to store all passwords, we find it extremely difficult to troubleshott when issues arrise. It would be nice if RIng Central will program the ability for an admin to switch their user to see what the Agent is seing.
Paul Lieberman 7 months ago in RingCentral Engage Voice 0 Under review

Upload pics & maps to the Knowledge Base

For our Call Center to be able to see a diagram of each building and a map w/in each building would be so helpful. Our team is from the Phillipines & it's very hard for them to visualize w/out the pictures in the KB to see & understand.
Sarah Eppley 4 months ago in RingCentral Engage Voice 0 Under review