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RingCentral Engage Voice

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Ring All Phones

My branches currently don't like using IVR's and only want all phones to ring in the branch. It would be nice to have a way to have all User Phones, Limited Phones and Apps ring at once when the main Branch number is called. Currently we can't use...
Geoff Schwenker 3 months ago in RingCentral Engage Voice 0 Under review

Forward Specified caller ID to external number from call group

Currently, if a call is set to forward to an extrenal number on a user level, the Called ID will display as that of the caller itself. What I'm suggesting is that there is an option to forward the call, and the ring group name in place of the Call...
James Buckelew 4 months ago in RingCentral Engage Voice 0 Under review

Option to remove RNA state

Would like to have the option to disable RNA state for all agents
Saul Rodriguez 6 months ago in RingCentral Engage Voice 0 Under review

Upload pics & maps to the Knowledge Base

For our Call Center to be able to see a diagram of each building and a map w/in each building would be so helpful. Our team is from the Phillipines & it's very hard for them to visualize w/out the pictures in the KB to see & understand.
Sarah Eppley 7 months ago in RingCentral Engage Voice 0 Under review

Allow people to look through contacts or do other non-phone call things while listening to voicemail

This would be useful so if I need to look at another feature, I can do that while listening to a voicemail. Right now, I played the voicemail and it stopped when I moved away from the phone tab
Barbie Osorio DeSoto 7 months ago in RingCentral Engage Voice 0 Under review

Admin Hierarchy Changing in Engage Voice

Currently if you delete the parent admin you have the ability to move its children to be under a different admins or put them in the root. Can this ability to move admins be implemented as an option without having to delete accounts. It would be v...
Nick Dolan 7 months ago in RingCentral Engage Voice 0 Under review

Stay on Call - Call Transfers - Toggle Feature

A lot of users do not like that they have to unselect the "stay on call" box when cold transferring. In our usage of EngageVoice, we direct all users to cold transfer because we utilize a chat program to inform of the incoming call beforehand. We ...
Doug Stevens 7 months ago in RingCentral Engage Voice 0 Under review

Add additional fields on the Engage Voice Login screen for users with multiple agent choices.

See attached. Before we were forced to switch to add our users to Service.RingCentral, our agents had multiple usernames on the engage voice side. They could pick and choose which login they would be getting into depending what campaign they neede...
Ryan Bartlett 8 months ago in RingCentral Engage Voice 0 Under review

Including Maintenance and Updates in this portal

You send out emails about this and many are missed or go into a junk file and also missed. It would be helpful if this information can be on here and acceessible. You want us to communicate via the portal with you, but you promote outside communic...
Paul Lieberman 9 months ago in RingCentral Engage Voice 0 Under review

Need DNIS changes added to the Audit Log

Please add DNIS changes to the audit log so we can see when a DNIS was changed, by whom, and what the change was.
Guest about 1 year ago in RingCentral Engage Voice 0 Under review