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RingCentral Engage Voice

Showing 49 of 3878

Ability to take DNC's off the List thru an upload

We currently have the ability to upload a file to add to the DNC list but we do not have the ability to upload a file to take off the DNC list. We have hundreds of records every day that we need to add and hundreds that we need to remove but curre...
Scott Bittner 8 months ago in RingCentral Engage Voice 0 Future consideration

Robo Dialer for live transfers

you put out a message and if interested that can be a live lead. how amazing would that be?
Isra Kudratov 9 months ago in RingCentral Engage Voice 1 Already exists

Add a filter for monthly reports to drill down to business hours only in lieu of 24 hour period inclusive

Today, I can get daily reports and filter by the hours of the day. I cannot do that for a roll up of performance of our call center at the monthly level for Sr Management level reporting
Guest 9 months ago in RingCentral Engage Voice 0 Future consideration

Allow customers to populate a custom CLID for internal calls

Internal calls from Engage to RCO show up as the primary System Account, which is named "System Account" and cannot be changed. Our internal customers are seeing calls from our Help Desk as System Account rather than Help Desk who is truly calling...
Marissa Defino 9 months ago in RingCentral Engage Voice 0 Future consideration

Need DNIS changes added to the Audit Log

Please add DNIS changes to the audit log so we can see when a DNIS was changed, by whom, and what the change was.
Guest 9 months ago in RingCentral Engage Voice 0 Under review

Sip Error Place it on pass options

We have to count every pass and when we make a call it goes through a verification process (Gryphon) prior to the call being mad if it is aproved the dialer will then make the call. If the call has a sip error the system (Engage Voice Dialer) will...
Guest 9 months ago in RingCentral Engage Voice 0 Future consideration

Increasing file size limit for file uploads when submitting a support ticket

File size limit is currently 2mb per any individual file. When requesting debug logs for a specific issue, most system logs are over 2mb by default. Please up the limit to possibly 3mb - 4mb, this should account for most any system log that may ne...
Guest 10 months ago in RingCentral Engage Voice 0 Under review

Enhance the Lead Load Report

I do think it would be helpful if the dialer gave a response showing what record/field/specific text was in error and exactly where it stopped loading files containing errors. Is this something that could be added to the upload?
Scott Bittner 10 months ago in RingCentral Engage Voice 0 Under review

Add the date into the Chat streams in Agent view. Currently it only displays time.

In the Agent view, Chat stream, the chats are displayed with a timestamp. But this timestamp only includes the time rather than time + date. We need the date to be displayed for the timestamp to have any meaning/use.
Guest 11 months ago in RingCentral Engage Voice 0 Future consideration

Bring Back Ability to Enter Special Characters in From Field of Email Templates

After moving from the https://portal.virtualacd.biz/legacyagent/#/login URL to the new https://engage.ringcentral.com URL, our agents can no longer send email templates that have special characters in the from field (the send email button is graye...
Kurt Carlson 11 months ago in RingCentral Engage Voice 0 Planned