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RingCentral Engage Voice

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Add whisper before connecting from IVR node

This user pretty much laid it out https://community.ringcentral.com/questions/98562/whisper-in-ivrcould-i-set-up-a-whisper-in-the-ivr.html Wanted to make sure it was entered as an idea. Our aim is to provide the best possible service, so knowing t...
Guest over 1 year ago in RingCentral Engage Voice 0 Future consideration

Disable beeping sound for incoming call on Engage Voice

Disable to beeping sound for incoming call
Reception 1 over 1 year ago in RingCentral Engage Voice 0 Under review

The auto Disposition option needs to change agent to an on -hook aux state

We would like to use the auto dispotion feature but we need the agent rolled into an aux code that would not be available .
Debra Johnson over 1 year ago in RingCentral Engage Voice 0 Future consideration

Increase size of Local Connect Buckets

Increase the number of local DIDs in Local Connect buckets. Increasing the number of DIDs assocaited with a campaign with reduce downstream carrier throttling for high volume customers.
Tim Arnott almost 2 years ago in RingCentral Engage Voice 0 Future consideration

Integration app for RPM Telco CRM

Would be nice to get an app to integrate Engage with RPM Telco CRM.
Dennis Schlenvogt 14 days ago in RingCentral Engage Voice 1 Future consideration

Reporting separate numbers from one IVR

I am requesting to see if we can run a separate report from the same IVR. I have 3 phone numbers that are tied to one IVR and would like to report the activity and KPI for each phone number.
Diane Hieskill 21 days ago in RingCentral Engage Voice 0 Under review

Ring All Phones

My branches currently don't like using IVR's and only want all phones to ring in the branch. It would be nice to have a way to have all User Phones, Limited Phones and Apps ring at once when the main Branch number is called. Currently we can't use...
Geoff Schwenker 2 months ago in RingCentral Engage Voice 0 Under review

Forward Specified caller ID to external number from call group

Currently, if a call is set to forward to an extrenal number on a user level, the Called ID will display as that of the caller itself. What I'm suggesting is that there is an option to forward the call, and the ring group name in place of the Call...
James Buckelew 3 months ago in RingCentral Engage Voice 0 Under review

Option to remove RNA state

Would like to have the option to disable RNA state for all agents
Saul Rodriguez 5 months ago in RingCentral Engage Voice 0 Under review

Upload pics & maps to the Knowledge Base

For our Call Center to be able to see a diagram of each building and a map w/in each building would be so helpful. Our team is from the Phillipines & it's very hard for them to visualize w/out the pictures in the KB to see & understand.
Sarah Eppley 6 months ago in RingCentral Engage Voice 0 Under review