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RingCentral Engage Voice

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Add fields from Prebuilt reports to Historical reports

With the sunset of Prebuilt reports, please add the following fields to the Historical reporting platform: "Agent Call Notes" and "Is Callback" from the Prebuilt Inbound Call Detail report. "Logout DTS" from the Prebuilt Agent Session report
Selena Lewis about 1 year ago in RingCentral Engage Voice 0 Under review

Voice Broadcasting

We do a lot of outbound calling for our clients using Engage Voice. I would like to suggest a feature called Voice Broadcasting. Voice Broadcasting is a feature that would allow for a recorded voice message to be played while calling outbound whet...
Chris Smith about 1 year ago in RingCentral Engage Voice 1 Under review

Integration app for RPM Telco CRM

Would be nice to get an app to integrate Engage with RPM Telco CRM.
Dennis Schlenvogt over 1 year ago in RingCentral Engage Voice 1 Future consideration

Reporting separate numbers from one IVR

I am requesting to see if we can run a separate report from the same IVR. I have 3 phone numbers that are tied to one IVR and would like to report the activity and KPI for each phone number.
Diane Hieskill over 1 year ago in RingCentral Engage Voice 0 Under review

Allow for export of all raw data to Microsoft BI

This should not be overly complicated, we should be able to pull all the different tables from Engage Voice to create our own reports and analyze the data through Microsoft BI. This would make a tremendous boost to every client of yours ability to...
Ryan Bartlett over 1 year ago in RingCentral Engage Voice 0 Under review

Ring All Phones

My branches currently don't like using IVR's and only want all phones to ring in the branch. It would be nice to have a way to have all User Phones, Limited Phones and Apps ring at once when the main Branch number is called. Currently we can't use...
Geoff Schwenker over 1 year ago in RingCentral Engage Voice 0 Under review

Real-Time Dashboard Row Counts

On Real-Time Widgets (Inbound, Agents, etc.) it would be great to see a row count for each tabular widget. For example, the mockup on the attached screenshot reflects the total number of agents in ENGAGED state (Agent table filtered by state). Thi...
Shane Kennedy over 1 year ago in RingCentral Engage Voice 0 Under review

Replace busy signal from carriers with announcement(s)

Currently there are several situations where carriers can provide response messages and these are collectively returned as busy signals. This can be seen with the provider Outreach.
Martin Murchie over 1 year ago in RingCentral Engage Voice 0 Under review

Allow Engage voice users to launch manual outbound calls using frequently used numbers stored in the Phone Book

A very large percentage of our calls are outbound calls dialed manually by our agents and supervisors. Our agents frequently call out to the major insurance carriers. As such, we would like to be store these frequently used numbers in the Phone Bo...
Selena Lewis over 1 year ago in RingCentral Engage Voice 0 Under review

Forward Specified caller ID to external number from call group

Currently, if a call is set to forward to an extrenal number on a user level, the Called ID will display as that of the caller itself. What I'm suggesting is that there is an option to forward the call, and the ring group name in place of the Call...
James Buckelew over 1 year ago in RingCentral Engage Voice 0 Under review