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RingCentral Engage Voice

Showing 92

Agent Conduct Report updates please

As Prebuilt reports will be going away, we are looking for existing historical reports to replace what we currently use. We use several fields from the Agent Session Report Raw and would like to see those fields added to the Agent Conduct Report. ...
Selena Lewis about 1 year ago in RingCentral Engage Voice 0 Under review

Add "Dial Type" parameter for Engage Voice Real Time Custom Widgets

Add a "Dial Type" parameter to the Custom Widget so that when agents Manually Dial a call, it can be easily identified and filtered from the true Inbound calls on Real Time stats.
Colby Jestes over 2 years ago in RingCentral Engage Voice 0 Future consideration

Allow adjustments to a Local Connect Bucket

Currently a bucket cannot be modified. For example, we ordered a bucket and received a number that has a poor reputation. While dialing we received reports that the number comes up spam likely on a caller id. There is no method to disable, remove ...
Guest over 2 years ago in RingCentral Engage Voice 0 Future consideration

Potential Spam

Automated system wide blocking of spam numbers to all extensions requiring no action by customers.
Joy Macaraeg about 2 years ago in RingCentral Engage Voice 1 Under review

Analytics reporting for agent activity overview

Is there a way on reporting, specifically for Agent Activity Overview – if there could be an added option to pull a Range of Dates (example 12/1-12/31/2021) but have the option to have the report pul the daily details? So for example – I look at o...
Amy Meyer about 2 years ago in RingCentral Engage Voice 0 Under review

Consistent Sender Email Address for debug logs..ect

100% of the time when we are troubleshooting issues with your team we are asked for debug logs. When we request these logs from the system to send to us, they are spoofing our email address domain and sending us an email. Per our security requirem...
Ryan Bartlett about 2 years ago in RingCentral Engage Voice 1 Under review

EV: global address book is not available unless you are on a call

EV: global address book is not available unless you are on a call
Steven VIP Ops 5 months ago in RingCentral Engage Voice 0 New

Allow for export of all raw data to Microsoft BI

This should not be overly complicated, we should be able to pull all the different tables from Engage Voice to create our own reports and analyze the data through Microsoft BI. This would make a tremendous boost to every client of yours ability to...
Ryan Bartlett over 1 year ago in RingCentral Engage Voice 0 Under review

Sound Alert to Notify Agents in Engage Voice when their Status is in RNA

Our agents work remotely 24/7 and are not always consistently in front of their computer screen or may be working in other programs. If they are put in RNA Status, a team member may not be aware of this looking at their RC screen or being alerted ...
Autumn Noblit almost 2 years ago in RingCentral Engage Voice 0 Under review

Allow Admin to See a User from the User Prospective

SInce you changed the ability to store all passwords, we find it extremely difficult to troubleshott when issues arrise. It would be nice if RIng Central will program the ability for an admin to switch their user to see what the Agent is seing.
Paul Lieberman almost 2 years ago in RingCentral Engage Voice 1 Under review