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RingCentral Engage Voice

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API that would allow exporting scripts in JSON format.

Can an API be provided so we can export scripts on our Engage Voice account in the form of JSON?
Taralkumar Ahir 7 months ago in RingCentral Engage Voice 0 Future consideration

The auto Disposition option needs to change agent to an on -hook aux state

We would like to use the auto dispotion feature but we need the agent rolled into an aux code that would not be available .
Debra Johnson over 1 year ago in RingCentral Engage Voice 0 Future consideration

Option on Admin UI to extend agents auto disposition timeout

Currently if you select the option auto disposition on time out within a disposition , you can only select one time frame for that option. What we need is an option for the admin to extend the disposition time out with a button on the admin ui . T...
Debra Johnson over 1 year ago in RingCentral Engage Voice 0 Will not implement

Robo Dialer for live transfers

you put out a message and if interested that can be a live lead. how amazing would that be?
Isra Kudratov 9 months ago in RingCentral Engage Voice 1 Already exists

Add a filter for monthly reports to drill down to business hours only in lieu of 24 hour period inclusive

Today, I can get daily reports and filter by the hours of the day. I cannot do that for a roll up of performance of our call center at the monthly level for Sr Management level reporting
Guest 9 months ago in RingCentral Engage Voice 0 Future consideration

Increase size of Local Connect Buckets

Increase the number of local DIDs in Local Connect buckets. Increasing the number of DIDs assocaited with a campaign with reduce downstream carrier throttling for high volume customers.
Tim Arnott over 1 year ago in RingCentral Engage Voice 0 Future consideration

Allow customers to populate a custom CLID for internal calls

Internal calls from Engage to RCO show up as the primary System Account, which is named "System Account" and cannot be changed. Our internal customers are seeing calls from our Help Desk as System Account rather than Help Desk who is truly calling...
Marissa Defino 9 months ago in RingCentral Engage Voice 0 Future consideration

Need DNIS changes added to the Audit Log

Please add DNIS changes to the audit log so we can see when a DNIS was changed, by whom, and what the change was.
Guest 9 months ago in RingCentral Engage Voice 0 Under review

Sip Error Place it on pass options

We have to count every pass and when we make a call it goes through a verification process (Gryphon) prior to the call being mad if it is aproved the dialer will then make the call. If the call has a sip error the system (Engage Voice Dialer) will...
Guest 9 months ago in RingCentral Engage Voice 0 Future consideration

Increasing file size limit for file uploads when submitting a support ticket

File size limit is currently 2mb per any individual file. When requesting debug logs for a specific issue, most system logs are over 2mb by default. Please up the limit to possibly 3mb - 4mb, this should account for most any system log that may ne...
Guest 10 months ago in RingCentral Engage Voice 0 Under review