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RingCentral Engage Voice

Showing 92 of 7576

Add "Does Not Start With" Comparator to Custom Campaign Criteria on Engage Voice

Add a comparator for the Custom Campaign Criteria Plans that would allow "Does Not Start With". A good example use case would be for filtering out specific area codes from your dial plan, while leaving others in that state eligible for dialing.
Colby Jestes almost 3 years ago in RingCentral Engage Voice 0 Future consideration

Option on Admin UI to extend agents auto disposition timeout

Currently if you select the option auto disposition on time out within a disposition , you can only select one time frame for that option. What we need is an option for the admin to extend the disposition time out with a button on the admin ui . T...
Debra Johnson almost 3 years ago in RingCentral Engage Voice 0 Will not implement

Being Able To Send Outbounds Faxes From Email Without Attaching A File

We Would Like To Be Able To Send Faxes Out By Just Tying A Message In The Body Of Our Email When Using "Email To Fax" And Without Having To Attach A File Such As PDF. The Body of The Email Should Just be The First Page. We Send Out Alot Of 1 Page ...
Sherwin Scotland 4 months ago in RingCentral Engage Voice 0 New

Engage Voice - Interactions Details Report - add ability to filter by UII

Please add the ability to filter by UII to report. Currently can only filter by UII Date, UII Time, UID. Exporting report into Excel as a "number, 0 decimal places" adds 0000s to UII, therefore changing the number and negates the ability to search...
Selena Lewis about 1 year ago in RingCentral Engage Voice 0 Under review

Voice Broadcasting

We do a lot of outbound calling for our clients using Engage Voice. I would like to suggest a feature called Voice Broadcasting. Voice Broadcasting is a feature that would allow for a recorded voice message to be played while calling outbound whet...
Chris Smith about 1 year ago in RingCentral Engage Voice 1 Under review

Reporting separate numbers from one IVR

I am requesting to see if we can run a separate report from the same IVR. I have 3 phone numbers that are tied to one IVR and would like to report the activity and KPI for each phone number.
Diane Hieskill over 1 year ago in RingCentral Engage Voice 0 Under review

Real-Time Dashboard Row Counts

On Real-Time Widgets (Inbound, Agents, etc.) it would be great to see a row count for each tabular widget. For example, the mockup on the attached screenshot reflects the total number of agents in ENGAGED state (Agent table filtered by state). Thi...
Shane Kennedy over 1 year ago in RingCentral Engage Voice 0 Under review

Admin Hierarchy Changing in Engage Voice

Currently if you delete the parent admin you have the ability to move its children to be under a different admins or put them in the root. Can this ability to move admins be implemented as an option without having to delete accounts. It would be v...
Nick Dolan almost 2 years ago in RingCentral Engage Voice 0 Under review

Add a filter for monthly reports to drill down to business hours only in lieu of 24 hour period inclusive

Today, I can get daily reports and filter by the hours of the day. I cannot do that for a roll up of performance of our call center at the monthly level for Sr Management level reporting
Guest over 2 years ago in RingCentral Engage Voice 0 Future consideration

Add the date into the Chat streams in Agent view. Currently it only displays time.

In the Agent view, Chat stream, the chats are displayed with a timestamp. But this timestamp only includes the time rather than time + date. We need the date to be displayed for the timestamp to have any meaning/use.
Guest over 2 years ago in RingCentral Engage Voice 0 Future consideration