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RingCentral Engage Voice

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Disable beeping sound for incoming call on Engage Voice

Disable to beeping sound for incoming call
Reception 1 over 1 year ago in RingCentral Engage Voice 0 Under review

The auto Disposition option needs to change agent to an on -hook aux state

We would like to use the auto dispotion feature but we need the agent rolled into an aux code that would not be available .
Debra Johnson about 2 years ago in RingCentral Engage Voice 0 Future consideration

Increase size of Local Connect Buckets

Increase the number of local DIDs in Local Connect buckets. Increasing the number of DIDs assocaited with a campaign with reduce downstream carrier throttling for high volume customers.
Tim Arnott about 2 years ago in RingCentral Engage Voice 0 Future consideration

Evaluate Logitech H540 as an approved headset for Engage

Hello, Please evaluate (and hopefully approve) the Logitech H540 headset as an approved headset for Engage. This is a cost effective headset selection for high turnover agent populations. Thank you!
Selena Lewis 7 days ago in RingCentral Engage Voice 0 New

Agent Login Time Historial report log time in a hours and minutes decimal instead of showing days hours minutes and seconds instead of showing days hours minutes and seconds.

I'd like to see about getting the Agent Login Time Historial report to show times with hours and minutes in a decimal format instead of showing days hours minutes and seconds. I have tried to change the format to both Decimal (1) and Decimal (2) n...
Chris Smith about 1 month ago in RingCentral Engage Voice 0 New

Engage Voice - Interactions Details Report - add ability to filter by UII

Please add the ability to filter by UII to report. Currently can only filter by UII Date, UII Time, UID. Exporting report into Excel as a "number, 0 decimal places" adds 0000s to UII, therefore changing the number and negates the ability to search...
Selena Lewis about 1 month ago in RingCentral Engage Voice 0 New

Requested reports for Historical reporting

Requesting a couple of report additions to the Historical reporting platform: 1) Inbound Call Detail Download (from prebuilt) be added to Historical reports, with "Is Callback?" and "Agent Notes" fields 2) Duplicate Inbound Call Detail Download re...
Selena Lewis about 1 month ago in RingCentral Engage Voice 0 New

Voice Broadcasting

We do a lot of outbound calling for our clients using Engage Voice. I would like to suggest a feature called Voice Broadcasting. Voice Broadcasting is a feature that would allow for a recorded voice message to be played while calling outbound whet...
Chris Smith 3 months ago in RingCentral Engage Voice 0 Under review

Integration app for RPM Telco CRM

Would be nice to get an app to integrate Engage with RPM Telco CRM.
Dennis Schlenvogt 4 months ago in RingCentral Engage Voice 1 Future consideration

Ring All Phones

My branches currently don't like using IVR's and only want all phones to ring in the branch. It would be nice to have a way to have all User Phones, Limited Phones and Apps ring at once when the main Branch number is called. Currently we can't use...
Geoff Schwenker 6 months ago in RingCentral Engage Voice 0 Under review