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RingCentral Engage Voice

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Forward Specified caller ID to external number from call group

Currently, if a call is set to forward to an extrenal number on a user level, the Called ID will display as that of the caller itself. What I'm suggesting is that there is an option to forward the call, and the ring group name in place of the Call...
James Buckelew over 1 year ago in RingCentral Engage Voice 0 Under review

Engage Voice - Interactions Details Report - add ability to filter by UII

Please add the ability to filter by UII to report. Currently can only filter by UII Date, UII Time, UID. Exporting report into Excel as a "number, 0 decimal places" adds 0000s to UII, therefore changing the number and negates the ability to search...
Selena Lewis about 1 year ago in RingCentral Engage Voice 0 Under review

Notification when Task Call Recording Delivery Fails

If a recording push to an SFTP fails, send a notification to a users email address to notify them. This will help customer avoid losing recordings due to data retention and address issues right away.
Paden Cooper over 2 years ago in RingCentral Engage Voice 0 Future consideration

Call streaming IVR audio

Current Call streaming is capable of streaming audio of Queues and Campaign calls in Engage Voice. https://developers.ringcentral.com/engage/voice/guide/workforce/call-streaming/getting-started New idea is the capability of Call streaming dual aud...
Hari Srinivasan 6 months ago in RingCentral Engage Voice 0 New

Voice Broadcasting

We do a lot of outbound calling for our clients using Engage Voice. I would like to suggest a feature called Voice Broadcasting. Voice Broadcasting is a feature that would allow for a recorded voice message to be played while calling outbound whet...
Chris Smith about 1 year ago in RingCentral Engage Voice 1 Under review

Option to encrypt call recording on delivery

Due to PCI compliance, many vendors request the call recordings be encrypted. Would like to have an option to encrypt and add a key like pgp so call recordings can be encrypted before delivery to SFTP site.
Guest over 2 years ago in RingCentral Engage Voice 1 Future consideration

Reporting separate numbers from one IVR

I am requesting to see if we can run a separate report from the same IVR. I have 3 phone numbers that are tied to one IVR and would like to report the activity and KPI for each phone number.
Diane Hieskill over 1 year ago in RingCentral Engage Voice 0 Under review

Don't change the supervisor state when the supervisor monitor or listing in a call for their agent

We already change our working base state to away (gray) see below screenshot. This happened when the supervisor start monitoring and when the supervisor stop the monitoring it put her into the working and orange state
Guest over 2 years ago in RingCentral Engage Voice 0 Future consideration

Real-Time Dashboard Row Counts

On Real-Time Widgets (Inbound, Agents, etc.) it would be great to see a row count for each tabular widget. For example, the mockup on the attached screenshot reflects the total number of agents in ENGAGED state (Agent table filtered by state). Thi...
Shane Kennedy over 1 year ago in RingCentral Engage Voice 0 Under review

Ability to insert pictures and links in email templates

We do all outbound calling for a number of clients who do fundraising. It would be nice to have the ability to add the company's logo to the emails we send out to their donors. It would also be great to have the ability to insert donation links in...
Chris Smith 9 months ago in RingCentral Engage Voice 0 Under review