Skip to Main Content
Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Engage Voice

Showing 92

Agent Login Time Historial report log time in a hours and minutes decimal instead of showing days hours minutes and seconds instead of showing days hours minutes and seconds.

I'd like to see about getting the Agent Login Time Historial report to show times with hours and minutes in a decimal format instead of showing days hours minutes and seconds. I have tried to change the format to both Decimal (1) and Decimal (2) n...
Chris Smith about 1 year ago in RingCentral Engage Voice 0 Under review

Requested reports for Historical reporting

Requesting a couple of report additions to the Historical reporting platform: 1) Inbound Call Detail Download (from prebuilt) be added to Historical reports, with "Is Callback?" and "Agent Notes" fields 2) Duplicate Inbound Call Detail Download re...
Selena Lewis about 1 year ago in RingCentral Engage Voice 0 Under review

Add a filter for monthly reports to drill down to business hours only in lieu of 24 hour period inclusive

Today, I can get daily reports and filter by the hours of the day. I cannot do that for a roll up of performance of our call center at the monthly level for Sr Management level reporting
Guest over 2 years ago in RingCentral Engage Voice 0 Future consideration

Add the date into the Chat streams in Agent view. Currently it only displays time.

In the Agent view, Chat stream, the chats are displayed with a timestamp. But this timestamp only includes the time rather than time + date. We need the date to be displayed for the timestamp to have any meaning/use.
Guest over 2 years ago in RingCentral Engage Voice 0 Future consideration

Capability to Pull Agent Call Logs via the integrated EngageVoice SalesForce App

Our version of EngageVoice is integrated with SalesForce via an App and we are unable to pull Call Logs for our Agents. I would like the functionality of pulling Agent Call Logs to be implemented into our version of EngageVoice that is integrated ...
Gavin Gillespie over 2 years ago in RingCentral Engage Voice 0 Future consideration

Add whisper before connecting from IVR node

This user pretty much laid it out https://community.ringcentral.com/questions/98562/whisper-in-ivrcould-i-set-up-a-whisper-in-the-ivr.html Wanted to make sure it was entered as an idea. Our aim is to provide the best possible service, so knowing t...
Guest over 2 years ago in RingCentral Engage Voice 0 Future consideration

Integration app for RPM Telco CRM

Would be nice to get an app to integrate Engage with RPM Telco CRM.
Dennis Schlenvogt over 1 year ago in RingCentral Engage Voice 1 Future consideration

Audit Trail Report on Manage admins website

I want to know what my admins do inside the https://portal.vacd.biz/manage site. Monitoring calls, running reports, pausing leads. Listing their name, date of action, type of action. They have access to a lot of information in the manage portal so...
Ryan Bartlett over 2 years ago in RingCentral Engage Voice 0 Future consideration

Disable beeping sound for incoming call on Engage Voice

Disable to beeping sound for incoming call
Reception 1 over 2 years ago in RingCentral Engage Voice 0 Under review

Ring All Phones

My branches currently don't like using IVR's and only want all phones to ring in the branch. It would be nice to have a way to have all User Phones, Limited Phones and Apps ring at once when the main Branch number is called. Currently we can't use...
Geoff Schwenker over 1 year ago in RingCentral Engage Voice 0 Under review