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RingCentral Engage Voice

Showing 92

Robo Dialer for live transfers

you put out a message and if interested that can be a live lead. how amazing would that be?
Isra Kudratov over 2 years ago in RingCentral Engage Voice 1 Already exists

Allow customers to populate a custom CLID for internal calls

Internal calls from Engage to RCO show up as the primary System Account, which is named "System Account" and cannot be changed. Our internal customers are seeing calls from our Help Desk as System Account rather than Help Desk who is truly calling...
Marissa Defino over 2 years ago in RingCentral Engage Voice 0 Future consideration

Need DNIS changes added to the Audit Log

Please add DNIS changes to the audit log so we can see when a DNIS was changed, by whom, and what the change was.
Guest over 2 years ago in RingCentral Engage Voice 0 Under review

Sip Error Place it on pass options

We have to count every pass and when we make a call it goes through a verification process (Gryphon) prior to the call being mad if it is aproved the dialer will then make the call. If the call has a sip error the system (Engage Voice Dialer) will...
Guest over 2 years ago in RingCentral Engage Voice 0 Future consideration

Increasing file size limit for file uploads when submitting a support ticket

File size limit is currently 2mb per any individual file. When requesting debug logs for a specific issue, most system logs are over 2mb by default. Please up the limit to possibly 3mb - 4mb, this should account for most any system log that may ne...
Guest over 2 years ago in RingCentral Engage Voice 0 Under review

Enhance the Lead Load Report

I do think it would be helpful if the dialer gave a response showing what record/field/specific text was in error and exactly where it stopped loading files containing errors. Is this something that could be added to the upload?
Scott Bittner over 2 years ago in RingCentral Engage Voice 0 Under review

Distinguish Look of AWS 80 from AWS 82

Would be nice to be able to distinguish from these two servers. When you have to use both, it can get confusing. Something so small as changing the color of the blue bar on the left would suffice. Make it orange?
Keaton Pope over 2 years ago in RingCentral Engage Voice 0 Will not implement

Would be better if the system does have a way to prevent calls that are intended for the previous owner of the number.

New sign-up but kept receiving calls looking for the old company
Joy Macaraeg over 2 years ago in RingCentral Engage Voice 0 Will not implement

Agent State Change Raw Report

Is it possible to show in the Agent State Change Raw Report when the agent is completed with the call and stays in the Pending Dis status? It would help our agents to know how long they are in this status after every call.
Guest over 2 years ago in RingCentral Engage Voice 1 Already exists

Engage Voice - Campaign Disposition Rules

We would like to have additional control over passes regarding BUSY system dispositions. Ideally this will add BUSY to the list of selectable system dispositions that follow pass disposition rules set on a campaign.
Paden Cooper over 2 years ago in RingCentral Engage Voice 0 Future consideration