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RingCentral Analytics

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Immediate Security DATA PROBLEM

You are providing to much access for employees to be able to view call logs and analytics when this level of data is not needed for their job. Employees are able to log in, web or app, and view the call logs (and corporate analytics) of the entire...
PJ Tradelius 18 days ago in RingCentral Analytics 0 Under review

Number of calls forwarded KPI in Analytics

In Analytics, can another KPI be added that counts the number of calls that had been forwarded when users have applied ‘Custom Rules’ and the new ‘Forward all calls’ feature.
Calvin Lee 21 days ago in RingCentral Analytics 0 Under review

RingCentral Analytics Company Numbers - Calls to Informational IVRs are logged as missed

RingCentral Analytics Company Numbers - Calls to Informational IVRs are logged as missed. Hi, We have noted that when a caller reaches an IVRs and then the caller hangs up after listening to the IVR, this will get logged as "missed" in the company...
Fraz Hamid 21 days ago in RingCentral Analytics 0 Under review

SAS Traces on Call Logs

It would be very useful if Admins have the option to look at the hops during a call (i.e., from the caller's IP to the Server IP to the Callee's IP and back) so we can see where in the call that call quality deteriorates and can determine what's t...
Amanda Nemeth about 1 month ago in RingCentral Analytics 0 Under review

Fix the spacing on the "Real Time Dashboard"

The spacing for the dashboard is wide which takes up a lot of space. Is it possible to trip down the spacing so when viewing the dashboard you do not have to scroll up or down to view all the team members.
Pauline Stewart about 1 month ago in RingCentral Analytics 0 Under review

Delegated Line reporting needs improvement

We have recently migrated from a Call Queue to a Delegated Line configuration for our Customer Service team. The change came with some great improvements to call handling, but has shown a significant flaw... no reporting of call activity in Analyt...
Elton Lockhart about 2 months ago in RingCentral Analytics 0 Under review

Graphs showing individaul/ user KPIs

Under, Performance reports, you are given KPI info in a graph form, for the company as a whole. what we are asking for the graph to be available for the user information as well.
Hajri Tonuzi about 2 months ago in RingCentral Analytics 0 Under review

X Days in the past calendar feature

Instead of picking a date on the calendar and keeping that specific date, I would like an option to choose a certain amount of days from the current date. Without changing anything this report would always be x days in the past. For example of it ...
Mitch Detwiler about 2 months ago in RingCentral Analytics 0 Under review

RingCentral Analytics: Date Format option for Day/Month

Please may we request the ability to set/change the date format in RingCentral Analytics? Currently the format is Month/Day, but here in the UK we are accustomed to working with the Day/Month format.
Fraz Hamid 2 months ago in RingCentral Analytics 0 Under review

Ability to see what number a called before being routed in IVR

In working through issues with IVR set up and routing, having the ability to see what company number a caller originally called and what IVR option they selected prior to ringing a call queue would be helpful in identifying potential errors in IVR...
Morgan Kelly 2 months ago in RingCentral Analytics 1 Under review