It would be great to have a simple, easy to access report showing the app version used by all users. If this is available now, it's not obvious. If RC is going to force a minimum app version, which is reasonable, it should make it easy for admins ...
The ability to select the performance reports to be sent out within a working week whilst still having them come out on the hour as well as peoples inboxes get clogged up over the weekend and national holidays with reports.
We have a need for reports across accounts. At the moment, we're manually combining reports from all of our different accounts/businesses. It would be much easier if there was a way to generate reports for all accounts that you have access to.
Can you please add an analytics report column/category for total # of actual/TRUE calls made that doesnt include missed, hang ups, disconnected, no answer, or wrong number? Managing a call center this would be extremely helpful when pushing agents...
Missed call report that shows all available users at the time of the missed call.
Missed/abandoned call report that shows all available users at the time of the missed call. If there was a missed call at 1pm and users were available at the time, I'd like their status to be included in the report.
I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard