Skip to Main Content
Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Analytics

Showing 760

App Adoption Report

It would be great to have a simple, easy to access report showing the app version used by all users. If this is available now, it's not obvious. If RC is going to force a minimum app version, which is reasonable, it should make it easy for admins ...
Brian Davidson 5 months ago in RingCentral Analytics 0 New

Monday - Friday Performance report

The ability to select the performance reports to be sent out within a working week whilst still having them come out on the hour as well as peoples inboxes get clogged up over the weekend and national holidays with reports.
Christian Illingworth 5 months ago in RingCentral Analytics 0 New

Reports for federated accounts

We have a need for reports across accounts. At the moment, we're manually combining reports from all of our different accounts/businesses. It would be much easier if there was a way to generate reports for all accounts that you have access to.
Dakotah Hirni 5 months ago in RingCentral Analytics 0 New

Publicly accessible Performance Reports in the RingCentral Analytics portal.

Please provide a way for users who did not create a team report but have access to the analytics portal, with the ability to update a team report.
Morgan Clark 6 months ago in RingCentral Analytics 0 New

Generate/Download Report data per day

Customer want to have the option for data report per day. Customer want to have the option download it and not per date range.
RC Tester Account 6 months ago in RingCentral Analytics 0 New

# of Total "Actual/True" Calls

Can you please add an analytics report column/category for total # of actual/TRUE calls made that doesnt include missed, hang ups, disconnected, no answer, or wrong number? Managing a call center this would be extremely helpful when pushing agents...
Nikki Cowart 6 months ago in RingCentral Analytics 1 New

Missed call report that shows all available users at the time of the missed call.

Missed/abandoned call report that shows all available users at the time of the missed call. If there was a missed call at 1pm and users were available at the time, I'd like their status to be included in the report.
Rosena Maharaj 6 months ago in RingCentral Analytics 1 New

Allow widgets to be moved on dashboard

I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard
Amy Spain 6 months ago in RingCentral Analytics 1 New

Analytics report for specific user extension total handling time right after receiving the phone call and placing the call on hold

Wanted to see truly only the time this user has been live talking, not any time on hold, transfer, Hold, etc.
Kenneth Tarosa 6 months ago in RingCentral Analytics 0 New

Productivity reporting per agent

The ability to pull a report on when they log on and off for comparison with work time. This should be a standard available report to help in managing the productivity of our agents.
Yvonne Powers 6 months ago in RingCentral Analytics 0 New