Skip to Main Content

RingCentral Analytics

Showing 627

Add a "Who's On Deck" widget to Live Reports

We recently rolled out Live Reports for some of our call queues and we love it! One feature that would make it even better is if we knew whose phone was about to ring. We would love to see a widget on the live report that displayed the next 3-5 pe...
Dan O'Reagan almost 3 years ago in RingCentral Analytics 2 Under review

Option to have multiple reports in a single subscription

To cut back on emails have a single email sent with multiple reports
Guest about 1 year ago in RingCentral Analytics 1 Planned

Refusal breakdown report

A report of when a call was refused, when it was refused for what caller and their call refusal rate comparative to their calls answered would be nice. This would be helpful for those with this issue from a stats perspective.
Guest 3 months ago in RingCentral Analytics 0 Under review

Add option to view current call's duration

This could be in the Live Reports or the App.
Guest 10 months ago in RingCentral Analytics 0 Future consideration

Capturing key press selections when calls are routed to an IVR ( menu system )

When a caller dials a number that is setup with a menu system, a key should be selected from the key board to proceed further. The selection the caller makes could an important call stat. As an example, if you have a menu system that has different...
Dana Ekwa 11 months ago in RingCentral Analytics 0 Future consideration

Live Call Waiting Data

Would be great to have a live call queue so we can see howmany people are calling and howmany people are waiting in the queue for our suicide prevention line.
Michael Everett about 2 years ago in RingCentral Analytics 1 Already exists

Add % Abandon metric

Please include the % Abandon calls as a metric available for Live Dashboards as this is more effective in providing an insight into performance quickly rather than simply the number of abandoned calls. Thanks.
Guest 7 months ago in RingCentral Analytics 0 Future consideration

Call counts and handle time don't match performance reports / live reports

We make calls from RingOut in addition to using the desktop Phone app. The call counts are very different in LOB to the performance reports and live reports, does it include these?
Guest about 1 year ago in RingCentral Analytics 1 Planned

User Status on Exported Performance Reports

Excel Exported Performance reports show the Status for all users as 'Active'. Including disabled or deleted users for lines that have been reset & reassigned for new staff. The results should reflect the current status of the users at the time...
Aaron Evans 7 months ago in RingCentral Analytics 0 Under review

Selective application of global filters

We would like to be able to change the dates globally on a dashboard without also having to change hours or days of the week for day segmentation analysis.
Katie Lopez about 2 months ago in RingCentral Analytics 1 Needs more information