RingCentral Analytics

Most business need analytics for a year. It is disappointing that RingCentral does not allow us to do this. We are expected to keep the spreadsheets and prepare the analysis ourselves

For Call Queues set to distribute calls in the Rotating order it would be useful to view that queue's members' idle timer to have insight to the anticipated distribution of calls and Agents' behaviours.

I would like to see a report on "Call Handling" usage. This would give me an idea of who is forwarding to their personal cell phone or not.

This would help me to help our reps manage their time by giving them a nudge if they spend too much time off of the phone in between calls which will overall result in more revenue and income to the rep.

This would be extremely useful for members of our client care team. There are certain clients that we accept calls for immediately and for clients who are calling back in about an issue. Old company we used to have phones with had this feature so ...

We can see the lifecycle of a call (incoming to receptionist, transferred to an associate) including hold times but cannot download this same level of detail. We want to be able to understand the full lifecycle of the call using analytics, but can...

Each time we call to check voicemail in a QUEUE it appears in our reporting as an abandoned call. Need to be able to have my day-to-day users check QUEUE voicemails using the app to avoid this.

The customer would like to have this feature such as modifying the report subscription, increment every 15 or 30 mins instead of hourly. They also wanted to have an immediate test like they can download it directly.

Managers would find this helpfulIt is useful because you can see total # of calls an employee did on a daily basis instead of the lump sum of the time period. You guys basically already have this data in the graph. If it can just be exported in a ...

provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.