RingCentral Analytics

We want to be able to calculate our service level (for example, we answer 90% of calls within 20 seconds) based on a certain time frame. To be able to do that, we need to see the time the call is answered or the speed of answer for each individual...

Right now the only way to see the times a number is forwarded out to an external number from my support queue is to download an excel document of all calls and then try to filter the data manually.

Would like to easily monitor whether an inbound toll-free number is still needed since most phone plans include unlimited USA calling.

When tracking our front desk team's phone data, we are unable to filter out the calls that come in from our field staff's cell phones. It would be great if there were a way to add certain numbers that we could then omit from the reports.

It would be nice to add a feature to select if a call was succesfully booked or converted into a customer. The other reports are nice but I think the primary goal of every business would be knowing how many call turn into actual customers.

I am able to see the main company analytics, but I would like to see each individual users data

Created a company dashboard but it is useless if only the person who can created it can change the date

Please could you implement a way that we can create a report based on certain inbound numbers/or contact. Use case as an example, say we want to track the amount of inbound calls from a particular client for a week, month etc.

It would be great if you could create a link in analytics to share a report with someone rather than only downloading or subscribing. This would allow for a lot more SIMPLE dashboard integrations. Thanks!