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RingCentral Analytics

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Ability to see what number a called before being routed in IVR

In working through issues with IVR set up and routing, having the ability to see what company number a caller originally called and what IVR option they selected prior to ringing a call queue would be helpful in identifying potential errors in IVR...
Morgan Kelly 2 months ago in RingCentral Analytics 1 Under review

Add a saves as pdf button on LOB analytics

Download is not available as pdf
Gerard Ambrose 3 months ago in RingCentral Analytics 0 Under review

Add custom call length to performance reports

This is useful because it lets us filter calls by specific time. Sometimes we want to know if a call was missed because we let it rang too much or because they hung up before we had a chance to answer the call. Sometimes, because of our business m...
Leonel Aviles 3 months ago in RingCentral Analytics 0 Under review

Agent Analytics: Log Agent Queue Uptime

Show how many hours an agent was Active in the queue. It would be fantastic if we could actually set their individual hours somewhere so that I didn't have to do math / search on only those specific time frames but if it was simply "Amt of Hours w...
Josh Mathus 3 months ago in RingCentral Analytics 0 Under review

Live reports: Need to see time log of each status for Avaya users

Need to be able to determine up and down time of an agent from statistics. Currently reporting only shows the current status and not how long the status is ready/not ready. There are only two options for the status in reporting which is online and...
Stephanie Rensburg 3 months ago in RingCentral Analytics 0 Under review

viewing # of times a queue number was used.

As of the moment, the feature you are referring to is not yet available for report for viewing # of times a queue number was used. Actually, this is a great idea to submit a Feature Request to our Product Enhancement Team to make a consideration a...
Leanne Carter 3 months ago in RingCentral Analytics 0 Under review

RingCentral Analytics Site filter should result in displaying items in the table that have data

Currently in RingCentral Analytics if you filter on a site, the table will still return all items (sites) but with "0" against the metrics. This is both confusing and frustrating for our business. If there is no data then these rows should not be ...
Fraz Hamid 4 months ago in RingCentral Analytics 0 Under review

Report upload in BI tool

I would like the option for a Last 30 Day, Last 60 Day, Last 90 Day data lookback to be able to schedule that report and have it uploaded automatically daily to our BI tool. Current options only allow for this month or last month, and would like t...
Ryan Taylor 4 months ago in RingCentral Analytics 0 Under review

Option to view what phone number dialed in during a Meeting under Analytics > Meeting Dashboards

If we have this feature, the Admin will be able to determine or identify who joined in by validating the phone number.
Ian Christopher Santos 4 months ago in RingCentral Analytics 0 Under review

Analytics on returned missed calls and voicemails

it would be useful to be able to analyze which missed calls and voicemails have been returned. We are operating medical practice and our goal is to return all voicemails ASAP. Currently we are exporting all the calls in the Excel and then through ...
Biljana Uzelac 5 months ago in RingCentral Analytics 0 Under review