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RingCentral Analytics

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Tag or Mark Calls to be reviewed in the future

It would be very beneficial to be able to mark a call you have taken or are currently on as a Potential Client, Current Client, Or Neither. At the end of the month it would be easy to gather the statistics of who our primary callers are and what t...
Guest about 1 year ago in RingCentral Analytics 0 Under review

Analytics for Meetings Dashboard: Report Specifically For 1 Day Only

Current status: - Clickable links: Last 7, 30, 180 days, 12 months, and custom range. - Custom range doesn't allow us to generate a report that's for one day only. Minimum days for the report is 2 days. Why is it useful - Accurate data/inf...
Maria Marbella about 1 year ago in RingCentral Analytics 0 Under review

Enhance the performance reports to include the graph

Graphs paint a visual picture and this avoids having to import data into excel and manually creating it which is what we are currently doing, for a service paid monthly that can provide this.
Guest over 1 year ago in RingCentral Analytics 1 Under review

RingCentral Analytics to show words per message

This will help us to understand the use cases of how our teams are using RingCentral messenger for collaboration. Are they still doing the vast majority of lengthy messages in Email, or are we seeing a transition to MVP?
Ty Stephens over 1 year ago in RingCentral Analytics 0 Under review

Add Option to Include Video Calls with Voice Call Performance Reports

This would give more accurate reporting for how many calls are made and how much time is spent on calls by employees, regardless of whether they're video or voice only calls.
Evan Loewen over 1 year ago in RingCentral Analytics 1 Under review

Live Reports Call Volume Time Period

We only want to see the missed calls information when we're on business hours. However, since our hours each day aren't always the same, it would be a great help if there was a way to set the hours daily to different time periods. As it is, there ...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Show contact name not just number on outgoing calls in Analytics/Performance Reports

We need to analyse incoming and outgoing calls from clients to see who is and who is not contacting us. The number alone is no use.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Reporting | Refused Calls

Separate refused calls to direct line versus refused calls coming from a queue/IVR pipeline on the report Any API integration calls should have a separate description to filter call queues versus calls coming from an integration Include refused ca...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Start/Stop Voice Call Record Time Logs Details

In OnDemand enabled user is able to start/stop the voice recording. In our process based upon customer request, the user can stop the recording for some time and again start the recording. We need the logs, what time the call got started recording...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Pull Reports per 800 numbers assigned to a single queue

We have created a queue, that has 14 - 16 800#'s tied to. ( A rule was created, directing these numbers to a queue) We would like to pull reports per phone number, then per member, then pull how many calls this member answered from the particular ...
Hajri Tonuzi over 1 year ago in RingCentral Analytics 0 Under review