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RingCentral Analytics

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Remove Clutter from WallBoard

Why have a wall board mode if you're going to keep those silly warnings and license status download buttons. Please remove these to make it a true wallboard.
Ryan Larkin 6 months ago in RingCentral Analytics 0 New

Track Manager usage of Call Monitoring and Call Recording

It would be helpful to know how much time or how many times a manager is spending monitoring and listening to recorded calls to ensure they are providing feedback to the team members. This would be very helpful Thank you.
Diana Moeglin 6 months ago in RingCentral Analytics 0 New

Customized analytic reports

Should be able to have the option to customize the downloaded reports on analytics and remove columns
James Paul Bermoy 6 months ago in RingCentral Analytics 0 New

run user status report

we would like the ability to run a user report that could breakdown the following user stats related to availability in call queues, measured in total time:- on a call- idle (user available but not on a call)- DND
Pete Johnson Tech 6 months ago in RingCentral Analytics 1 New

Disable session timeouts for Live Reports

Can you please disable session timeouts on our account? We need to keep Live Reports active for a office screen. After a few hours (maybe 24) the address goes to the authorize screen. I currently have session tim...
Ranier Gallego 6 months ago in RingCentral Analytics 0 New

Count actual phone numbers dialed instead of Salesforce logged calls.

I used to love the old ring analytics, they used to show me calls per hour and total dialed numbers. Now it's showing me how many logged calls I've made. To keep salesforce not a giant mess we dial as many as 10 numbers before we log the call. Oth...
Bryan Edman 7 months ago in RingCentral Analytics 0 New

Reporting - Filter options

Reporting is so important for management to use for offsite users. Allowing a group to filter by queue and users (not one or the other) or for that matter, expanding your analytics reporting to allow for managers to report on login and logout time...
Yvonne Powers 7 months ago in RingCentral Analytics 0 New

Add % of calls not answered within 30 seconds to KPIs

Our pharmacy accrediting body, URAC, requires us to track and report this numner as a percentage of calls.
John Ford 7 months ago in RingCentral Analytics 0 New

Auto Transfer #

In the analytics it would be really helpful to see # of calls transferred to other lines automatically if the calls are not answered. I am not talking about manual transfer.
Clinic 1 7 months ago in RingCentral Analytics 0 New

different export file formats for the same report gives different data - what shouldn't be

If we download a performance report in Excel format there is the Session ID in first column but as we have a huge amount of call data (i.E. for month or quarter), the CSV format is the only way we can handle that. But here is where things got wors...
Holger Haase 7 months ago in RingCentral Analytics 0 New