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RingCentral Analytics

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Hourly Report on Analytics

customer wants to have an option to generate automatic hourly call productivity report
Jenny Remolacio about 1 year ago in RingCentral Analytics 1 Planned

Call Logs with unique Call ID and Number for Call Queue sequence

A user is wondering if there is a way to include in the call logs details Call ID (not caller ID) or Number sequence for a call queue report. By this means we can group a call result according to the call ID number without being mixed with the oth...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Analytics data manually refresh or change frequency

Currently the analytics data only refreshes every hour, it would be good to have a way to do this manually. Takes so long testing things when you have to wait an hour for it to refresh! Even just for admins or testing purposes (I'm aware that Live...
Brendan Richman almost 2 years ago in RingCentral Analytics 1 Under review

Future Date/Time Performance Subscriptions

Really a disadvantage that RC doesn't have the ability to create subscriptions for future dates/times. Having to manually run a call report numerous times a day to get the daily rollup instead of just being able to let it run is honestly archaic.
Guest over 1 year ago in RingCentral Analytics 1 Planned

Live Queue Agent/Monitoring

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.
Cynthia Bernier 10 months ago in RingCentral Analytics 2 Under review

Added KPI's on Performance Reports Regarding IVR extensions to have a computation on how many percent callers press an option.

If an IVR has 6 options I want to have a computation percentage on each option. This will definitely help us determined on how many percent customer's presses each option on IVR to show on performance reports. Because we really need that.
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Allow data on abandoned calls to be downloadable along with the other call data

Right now, when I go to the performance reports section and download calls, the abandons are not being included. I want to be able to see and download the data on what the individual abandons were. This would be useful because it will allow analys...
Guest over 1 year ago in RingCentral Analytics 0 Under review

View Caller ID and Talk Time on Live Reports

See the caller ID and current talk time of a call that is in progress so that we can monitor the current calls and see how long our staff has been on a current call
Jenny Remolacio over 1 year ago in RingCentral Analytics 0 Under review

Agent Analytics: Log Agent Queue Uptime

Show how many hours an agent was Active in the queue. It would be fantastic if we could actually set their individual hours somewhere so that I didn't have to do math / search on only those specific time frames but if it was simply "Amt of Hours w...
Josh Mathus 11 months ago in RingCentral Analytics 0 Under review

Live Reports : Need to widget to reflect multiple queues

Need there to be one widget that is reflecting more than one queue. Currently when a widget is created for Queue monitoring and Queue calls, you can only select one queue per widget and not multiple.
Stephanie Rensburg 11 months ago in RingCentral Analytics 0 Under review