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Add metric in Business Analytics/LOB for calls answered via call pick-up

We've found that when someone answers a call via call pick-up, doesn't get counted in Business Analytics/LOB. The addition of the metric would be useful because we can then see how department call pick-up groups are performing as a whole.
Calvin Lee 2 months ago in RingCentral Analytics 0 New

IVR Path reporting on standard Analytics

It would be useful if the Ring Central Analytics were to include IVR Path reporting.
Sarah Marshall about 2 years ago in RingCentral Analytics 0 Future consideration

User Status column option/when creating a new widget and using table option.

would it be possible to add user status of the user. to show if set to available or not available, off to lunch or in break in the columns portion when creating a widget. to monitor users status. User Status column option/when creating a new widge...
Raul Herrera 2 months ago in RingCentral Analytics 1 Already exists

Recording % versus calls made

It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.
Myles Baker Jr 4 months ago in RingCentral Analytics 1 Future consideration

Option to have multiple reports in a single subscription

To cut back on emails have a single email sent with multiple reports
Guest over 1 year ago in RingCentral Analytics 1 Planned

Add % Abandon metric

Please include the % Abandon calls as a metric available for Live Dashboards as this is more effective in providing an insight into performance quickly rather than simply the number of abandoned calls. Thanks.
Guest 11 months ago in RingCentral Analytics 0 Future consideration

Full Agent Login Time Reporting Capabilities

My organization, and I'm certain many others, would benefit from full login time reporting capabilities with RingCentral Office. Although stats like Talk Time, ASA, and Hold Time are available, there isn't anything that documents specifically how ...
Guest over 2 years ago in RingCentral Analytics 1 Future consideration

More robust user compliance reports

Currently I'm using RC analytics concatenating and parsing the message, video and phone downloaded .csv reports of folks who have never made a call, text or video call and it's not elegant.In order to push user compliance within our company, we wo...
Justin Mead over 2 years ago in RingCentral Analytics 1 Under review

Ability to cast dashboard to Monitor

It would be great if you could cast the stats to a Monitor or present it on full screen mode.
Elvin Kruger about 1 year ago in RingCentral Analytics 1 Future consideration

User Status on Exported Performance Reports

Excel Exported Performance reports show the Status for all users as 'Active'. Including disabled or deleted users for lines that have been reset & reassigned for new staff. The results should reflect the current status of the users at the time...
Aaron Evans 11 months ago in RingCentral Analytics 0 Under review