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RingCentral Analytics

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Dropped Call Reason

I would love to see a Dropped Call / Contact End Reason Report so if patients or customers complain of a disconnected call we can find out what happened.
Phonehub 1 - Potaia over 1 year ago in RingCentral Analytics 0 Under review

RingCentral Analytics: Date Format option for Day/Month

Please may we request the ability to set/change the date format in RingCentral Analytics? Currently the format is Month/Day, but here in the UK we are accustomed to working with the Day/Month format.
Wickes Building Supplies Ltd 6 months ago in RingCentral Analytics 0 Under review

Ability to see what number a called before being routed in IVR

In working through issues with IVR set up and routing, having the ability to see what company number a caller originally called and what IVR option they selected prior to ringing a call queue would be helpful in identifying potential errors in IVR...
Morgan Kelly 6 months ago in RingCentral Analytics 1 Under review

Performance Report on read/unread Voicemails

For managers this report will be helpful in dealing with daily voicemails for reps/users. Monitors who has read or unread their voicemail inbox.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Add a saves as pdf button on LOB analytics

Download is not available as pdf
Gerard Ambrose 7 months ago in RingCentral Analytics 0 Under review

International Calls Report

Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.
Guest about 1 year ago in RingCentral Analytics 0 Under review

Call Log for Conference Calls (Voice and Video)

Audit tracking of who connected to audio or video conference call
Guest about 2 years ago in RingCentral Analytics 2 Under review

Add custom call length to performance reports

This is useful because it lets us filter calls by specific time. Sometimes we want to know if a call was missed because we let it rang too much or because they hung up before we had a chance to answer the call. Sometimes, because of our business m...
Leonel Aviles 7 months ago in RingCentral Analytics 0 Under review

Be able to display an accurate service level based on my hours of operation.

Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look a...
Guest about 1 year ago in RingCentral Analytics 0 Under review

Live reports: Need to see time log of each status for Avaya users

Need to be able to determine up and down time of an agent from statistics. Currently reporting only shows the current status and not how long the status is ready/not ready. There are only two options for the status in reporting which is online and...
Stephanie Rensburg 7 months ago in RingCentral Analytics 0 Under review