RingCentral Analytics

Currently in RingCentral Analytics if you filter on a site, the table will still return all items (sites) but with "0" against the metrics. This is both confusing and frustrating for our business. If there is no data then these rows should not be ...

I would like the option for a Last 30 Day, Last 60 Day, Last 90 Day data lookback to be able to schedule that report and have it uploaded automatically daily to our BI tool. Current options only allow for this month or last month, and would like t...

If we have this feature, the Admin will be able to determine or identify who joined in by validating the phone number.

I want to know what time our employees is logging in want to have a way to know the exact time when they logged in to there apps

it would be useful to be able to analyze which missed calls and voicemails have been returned. We are operating medical practice and our goal is to return all voicemails ASAP. Currently we are exporting all the calls in the Excel and then through ...

Admins should be able to select multiple queues when looking at Users under Performance reports.

Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu in your Analytics Portal. Where the calls are being routed and on what key presses caller did press.

Many companies use individual phone lines to track calls from different forms of advertising or different ad campaigns. Currently, there is not an easy way to see the number of calls per individual phone line for a particular time period. My compa...

Not enough details in Analytics Portal. For example, while call queue calls show which calls were picked up, there is no indication of member status at the time the call came in. Audit trail would need to manually be checked, along with call log t...

Hello, Having the ability to filter first time dials VS repeat dials in a call log would be extreamly helpful. This would be a tremendois help in managing how many new aquisition calls our sales rep's are making VS how many existing client calls t...