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RingCentral Analytics

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LOB Analytics-include more rows per page, allow for longer heights, and give option for breakdowns in trend widget

It would be useful is for the new LOB Analytics if we could make a table widget include more results per page and make widgets height more than 4. For example if we want to make a total leaderboard of a team of 48 people, the current option would ...
Alexander Wade 12 months ago in RingCentral Analytics 0 Under review

run a report on companywide tasks assigned in RC

Is there a way to run reports on tasks inside analytics? we're looking to run a report on companywide tasks assigned in RC who they were assigned to; completion duration
Guest over 1 year ago in RingCentral Analytics 0 Under review

PowerBI gateway

PowerBI is a latest and advanced BI tool from Microsoft. We use both Ringcentral and PowerBI in our organisation and like to have a gateway connection to pull data directly from PowerBI.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Add a meetings dashboard for Ring Central Video like the Ring Central Meetings dashboard.

Have the same features as the meetings dashboard and can see usage of RCV rooms.
Leo Brennan 12 months ago in RingCentral Analytics 0 Under review

[ANALYTICS] Restricted view on specific sites

Hello, It would be nice to get the possilibity to give access to analytics to users, but viewing only some sites, and not the complete view of the RC Infrastructure. IE : A World Wide Company - Give access to the stats of French sites for the Fren...
Corentin LAUNAY 6 months ago in RingCentral Analytics 0 Under review

Analytics report date range access

Hello, could it be possible to get reports for calls for the past 12 months?
Avit Castillo 6 months ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review

Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports

My company is really trying to dig into and monitor track our employees missed call percentage. So i have been pulling performance reports that have the "% Missed (w/VM)" stat HOWEVER we are noticing this stat is even docking the employee when the...
Kayla LaCross 6 months ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review

More Customized Analytics

It would be great to run most customized Analytics. I like to look the analytics for each month on each of our phone numbers. However, I would like to see more fields to choose from to get more details analytics. I would like to be able to choose ...
Rachel Barlow 6 months ago in RingCentral Analytics 0 Under review

Number of calls forwarded KPI in Analytics

In Analytics, can another KPI be added that counts the number of calls that had been forwarded when users have applied ‘Custom Rules’ and the new ‘Forward all calls’ feature.
Calvin Lee 7 months ago in RingCentral Analytics 0 Under review

RingCentral Analytics Company Numbers - Calls to Informational IVRs are logged as missed

RingCentral Analytics Company Numbers - Calls to Informational IVRs are logged as missed. Hi, We have noted that when a caller reaches an IVRs and then the caller hangs up after listening to the IVR, this will get logged as "missed" in the company...
Wickes Building Supplies Ltd 7 months ago in RingCentral Analytics 0 Under review