RingCentral Analytics

Currently, our CX1 agents take all call on RC endpoints (RC softphone, or RC provisioned Polycom phones) via CX1 Station ID's. Unfortunately, RC call logs aren't recording these connections at all. Also, we can not get any QOS data on these calls....

It would be useful to be able to share the graph of Active Users just based off external calls.

If the downloaded report from the performance report could have a column added showing who answered the call from the queue it would capture the same infomation as the analyticws performance report

Currently I'm using RC analytics concatenating and parsing the message, video and phone downloaded .csv reports of folks who have never made a call, text or video call and it's not elegant.In order to push user compliance within our company, we wo...

For Call Queues set to distribute calls in the Rotating order it would be useful to view that queue's members' idle timer to have insight to the anticipated distribution of calls and Agents' behaviours.

Repeat call indicator will help to monitor First call resolution and it will be great a range of 24 hours and 7 days

It would be useful if the Ring Central Analytics were to include IVR Path reporting.

When running the LOA Analytics report for a date range can we have the option to have the numbers by day as well as all combined.

I want to be able to see a longer term history for my user reporting. Onboarding a new administrator who is trying to get an understanding of volume and he can not look back further than August in February of the next year.

We really would love to see our Team have the ability to see their co-workers who are logged in or out of the queue right from their RingCentral app. No need to ask their manager! This would be my #1 request before my other 20 request.