Skip to Main Content

RingCentral Analytics

Showing 627

QOS and call logs for CX1 to RC connections

Currently, our CX1 agents take all call on RC endpoints (RC softphone, or RC provisioned Polycom phones) via CX1 Station ID's. Unfortunately, RC call logs aren't recording these connections at all. Also, we can not get any QOS data on these calls....
Anthony Cherry about 2 months ago in RingCentral Analytics 0 New

Choose between internal and external calls on Active Users graph

It would be useful to be able to share the graph of Active Users just based off external calls.
Jerry Fossey about 2 months ago in RingCentral Analytics 0 New

in analytics.ringcentral.com/performance-report/default/call-details a call queue can be selected and the member of the queue who answered the call is displayed, if you download the report in csv form it only shows the queue and not who answered it, can another column be added to the downloaded csv to show who in the queue answers the call?

If the downloaded report from the performance report could have a column added showing who answered the call from the queue it would capture the same infomation as the analyticws performance report
Garry PSGI 4 months ago in RingCentral Analytics 0 Under review

More robust user compliance reports

Currently I'm using RC analytics concatenating and parsing the message, video and phone downloaded .csv reports of folks who have never made a call, text or video call and it's not elegant.In order to push user compliance within our company, we wo...
Justin Mead over 2 years ago in RingCentral Analytics 1 Under review

View Agent Idle Time

For Call Queues set to distribute calls in the Rotating order it would be useful to view that queue's members' idle timer to have insight to the anticipated distribution of calls and Agents' behaviours.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Repeat Call Indicator

Repeat call indicator will help to monitor First call resolution and it will be great a range of 24 hours and 7 days
Guest 6 months ago in RingCentral Analytics 1 Under review

IVR Path reporting on standard Analytics

It would be useful if the Ring Central Analytics were to include IVR Path reporting.
Sarah Marshall almost 2 years ago in RingCentral Analytics 0 Future consideration

Daily Option on Custom Reports

When running the LOA Analytics report for a date range can we have the option to have the numbers by day as well as all combined.
Guest 12 months ago in RingCentral Analytics 2 Already exists

Reporting History

I want to be able to see a longer term history for my user reporting. Onboarding a new administrator who is trying to get an understanding of volume and he can not look back further than August in February of the next year.
Guest 4 months ago in RingCentral Analytics 0 Under review

Ability for the team to see who is logged in or out of the queue from RC app

We really would love to see our Team have the ability to see their co-workers who are logged in or out of the queue right from their RingCentral app. No need to ask their manager! This would be my #1 request before my other 20 request.
Torey Bennett over 1 year ago in RingCentral Analytics 0 Future consideration