RingCentral Analytics

I would like to be able to export the quality reports to send them out.

provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.

It would be useful if the Ring Central Analytics were to include IVR Path reporting.

Need to be able to see in call queue dashboard if agent is on outbound or inbound call. Currently can only see if agent is on a current call but not if it is outbound or inbound.

It would be supremely useful if RingCentral was able to pull SMS related analytics. We can pull logs, but cannot easily derive KPIs or totals from those logs.

We are able to see the number of answered calls for inbound calls but not connected calls for outbound calls in the Users tab in Performance reports. You can only see connected calls when selecting the specific user. A column representing connecte...

Would be great to have a live call queue so we can see howmany people are calling and howmany people are waiting in the queue for our suicide prevention line.

The customer would like to have this feature such as modifying the report subscription, increment every 15 or 30 mins instead of hourly. They also wanted to have an immediate test like they can download it directly.

Managers would find this helpfulIt is useful because you can see total # of calls an employee did on a daily basis instead of the lump sum of the time period. You guys basically already have this data in the graph. If it can just be exported in a ...

Our prior system (8x8) had a wonderful diagnostic tool whereby any inbound call could be tracked in a timeline showing every keypress the caller made, along with durations between keypresses and duration of whatever state they were in (for example...