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RingCentral Analytics

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Be able to export Call Quality Reports to PDF

I would like to be able to export the quality reports to send them out.
Paul Allen 2 months ago in RingCentral Analytics 0 New

Conference call roster of participants

provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.
Manny Orozco 11 months ago in RingCentral Analytics 0 Under review

IVR Path reporting on standard Analytics

It would be useful if the Ring Central Analytics were to include IVR Path reporting.
Sarah Marshall over 2 years ago in RingCentral Analytics 0 Future consideration

Live reporting: Able to see if agent is currently on outbound or inbound call

Need to be able to see in call queue dashboard if agent is on outbound or inbound call. Currently can only see if agent is on a current call but not if it is outbound or inbound.
Stephanie Rensburg over 1 year ago in RingCentral Analytics 0 Under review

SMS Log Analytics

It would be supremely useful if RingCentral was able to pull SMS related analytics. We can pull logs, but cannot easily derive KPIs or totals from those logs.
Brenley Veater 4 months ago in RingCentral Analytics 0 New

Performance reports - Column to be added for number of "Connected" calls for Users tab.

We are able to see the number of answered calls for inbound calls but not connected calls for outbound calls in the Users tab in Performance reports. You can only see connected calls when selecting the specific user. A column representing connecte...
Stephanie Rensburg 4 months ago in RingCentral Analytics 0 New

Live Call Waiting Data

Would be great to have a live call queue so we can see howmany people are calling and howmany people are waiting in the queue for our suicide prevention line.
Michael Everett over 2 years ago in RingCentral Analytics 1 Already exists

Modify Time for Analytics Report

The customer would like to have this feature such as modifying the report subscription, increment every 15 or 30 mins instead of hourly. They also wanted to have an immediate test like they can download it directly.
Bianca Serrano 2 months ago in RingCentral Analytics 0 New

Export Performance analytics in a specific time period (Month) to be broken down by day not summed.

Managers would find this helpfulIt is useful because you can see total # of calls an employee did on a daily basis instead of the lump sum of the time period. You guys basically already have this data in the graph. If it can just be exported in a ...
Janette Flores 2 months ago in RingCentral Analytics 0 New

Call progress diagnostics (tracking log of caller keypresses)

Our prior system (8x8) had a wonderful diagnostic tool whereby any inbound call could be tracked in a timeline showing every keypress the caller made, along with durations between keypresses and duration of whatever state they were in (for example...
Doug Stubenbordt over 1 year ago in RingCentral Analytics 1 Future consideration