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RingCentral Analytics

Showing 338

Performance Report Detail Trend

We would like to have the ability to compare KPIs day over day for the previous week. For us it is showing missed call % by user for each day of the week so we can track trend
Joey Van Duzee about 2 years ago in RingCentral Analytics 0 Under review

add % answered to live reports

our service standard is based on % answered it would be helpful to see that in real time
Joel Eichler about 1 year ago in RingCentral Analytics 0 Under review

Add Column for reports to view voicemail box Listened vs Un-listened

Being able to add a column to view quantity of voicemails Similar to on the "users with extensions" List on the admin portal.
Eric Rakestraw about 1 year ago in RingCentral Analytics 1 Under review

Ring Central report based on inbound number/contact

Please could you implement a way that we can create a report based on certain inbound numbers/or contact. Use case as an example, say we want to track the amount of inbound calls from a particular client for a week, month etc.
Jack Goodburn over 1 year ago in RingCentral Analytics 0 Under review

Add CSV option in Analytics Subscriptions

Export of raw data in CSV format is useful in creating custom reports. Currently the only file type options for distribution of Performance Reports are PDF and Excel.
Bruce Howard about 1 year ago in RingCentral Analytics 0 Under review

Personalized company logo on reports

Can we use the logo that is displayed when logged into the the web portal on the reports instead of the RingCentral Logo
Guest over 2 years ago in RingCentral Analytics 0 Under review

Mute Team Notifications

Give team admins the ability to toggle "users can mute this channel" to allow for fewer notifications on public channels
Guest almost 3 years ago in RingCentral Analytics 0 Under review

Public Teams have Global Users

Any public team should automatically contain all users in a company without having to add everyone manually. Along with this, admins could allow users to mute or not mute notifications of any given public channel.
Guest almost 3 years ago in RingCentral Analytics 0 Under review

User Group as Teams

Would love to be able to add entire user groups to a team, task, event, etc. versus typing out member names.
Guest almost 3 years ago in RingCentral Analytics 0 Under review

Better "Unread" Message Notifications for GLIP

We really like having GLIP so we can use this tool to replace two other solutions we've been using for real-time internal text messaging between office and field staff. The issue is that, even with all the notification settings in GLIP, it's still...
Mallard Owen almost 3 years ago in RingCentral Analytics 0 Under review