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RingCentral Analytics

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Service Status - Analytics Portal

On the service status page (https://status.ringcentral.com/) it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!
Jessica Esperson 6 months ago in RingCentral Analytics 1 Under review

Rolling Quarterly and/or semi-annual reports

I am trying to create a rolling report for a certain department that would give them information for the last 6 months or at the very least the last quarter. But that feature is not available, just Last 7 days, Last Work Week and Last Month. It wo...
Anthony Cervelli 6 months ago in RingCentral Analytics 0 Under review

Add Common Area Phones to RingCentral Analytics

It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.
Brian Schwartz 8 months ago in RingCentral Analytics 0 Under review

Tag or Mark Calls to be reviewed in the future

It would be very beneficial to be able to mark a call you have taken or are currently on as a Potential Client, Current Client, Or Neither. At the end of the month it would be easy to gather the statistics of who our primary callers are and what t...
Guest 10 months ago in RingCentral Analytics 0 Under review

Removing days from a report

my team forgot to set the out of office VM and now our monthly numbers are off by a high abandon # and abandon %. Now they have to tally up agents data by adding 2 reports manually. It would be nice to add a feature that allows you to correct this...
Guest 10 months ago in RingCentral Analytics 0 Planned

Analytics for Meetings Dashboard: Report Specifically For 1 Day Only

Current status: - Clickable links: Last 7, 30, 180 days, 12 months, and custom range. - Custom range doesn't allow us to generate a report that's for one day only. Minimum days for the report is 2 days. Why is it useful - Accurate data/inf...
Maria Marbella 10 months ago in RingCentral Analytics 0 Under review

Enhance the performance reports to include the graph

Graphs paint a visual picture and this avoids having to import data into excel and manually creating it which is what we are currently doing, for a service paid monthly that can provide this.
Guest 11 months ago in RingCentral Analytics 1 Under review

RingCentral Analytics to show words per message

This will help us to understand the use cases of how our teams are using RingCentral messenger for collaboration. Are they still doing the vast majority of lengthy messages in Email, or are we seeing a transition to MVP?
Ty Stephens 12 months ago in RingCentral Analytics 0 Under review

Enable merging of two extensions to combine data for analytics

We have had at least two instances of either a bug or having to switch a user to a new extension because of an issue. The problem that happens is that the analytics data stays with the old extension number, which ruins the ability to analyze thing...
Mallard Owen 12 months ago in RingCentral Analytics 1 Under review

Add Option to Include Video Calls with Voice Call Performance Reports

This would give more accurate reporting for how many calls are made and how much time is spent on calls by employees, regardless of whether they're video or voice only calls.
Guest about 1 year ago in RingCentral Analytics 1 Under review