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RingCentral Analytics

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Agent Details

I don't understand why the Agent details in Live Reports is ONLY accessible for that day. There needs to be an option to get a detailed report in that format with how many calls each agent took for each queue after that day without having to manua...
Phonehub 1 - Potaia over 1 year ago in RingCentral Analytics 0 Under review

Analytics: Select Multiple Queues

Admins should be able to select multiple queues when looking at Users under Performance reports.
Phonehub 1 - Potaia over 1 year ago in RingCentral Analytics 1 Under review

report for call queue member status at different times

On Admin Portal or Analytics portal to have an option to view the status of the call queue member during a specific timeframe. For example: Agent A was available on the call queue from 11:30 am -11:32 am. Status changed to busy due to a received c...
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Grant access to super admins to view active subscriptions for our end users

Grant access to super admins to view active subscriptions for our end users Essential.
Guest over 1 year ago in RingCentral Analytics 0 Planned

Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu.

Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu in your Analytics Portal. Where the calls are being routed and on what key presses caller did press.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Disable the ability of the user to download the call recording

Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.
Oliver Catacutan over 1 year ago in RingCentral Analytics 0 Under review

A report to show how many incoming calls per individual phone line per time period

Many companies use individual phone lines to track calls from different forms of advertising or different ad campaigns. Currently, there is not an easy way to see the number of calls per individual phone line for a particular time period. My compa...
Guest over 1 year ago in RingCentral Analytics 1 Under review

Data that shows time and date of call refusals in Analytics, Performance report

Currently in the Performance Reports in Analytics, only the "# Refused" report is available. Instead, there should also be a report that shows the specific date and time of when calls are being refused in Analytics for Performance report. This wil...
Hannah Tieu over 1 year ago in RingCentral Analytics 4 Under review

Analytics Portal Performance Reports Visibility

It would be great if there was a feature that allowed reports created on other extensions to be viewed by other people, or whose visibility and management can be shared with other people for example, if 4 people were on the same team and someone c...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Live Report Service Level and Queue Monitor Change

I would like to see the ability to choose more than one queue to monitor the service level and queue monitor, like you can for Agent Monitor and Queue calls graph. This would allow us to see "company wide" statistics like the service level for all...
Chase Owens over 1 year ago in RingCentral Analytics 0 Under review