RingCentral Analytics

Seeing refresh rates every hour does not support monitoring efficiently

Need KPI specifics for all queues combined and individually: Calls Offered Calls Handled Calls Abandoned Average Speed of Answer Occupancy Time not available Reasons for not available ie lunch, break, personal, after call

The current hubspot integration is very difficult to use. Continuous ringing after the call that won't go away unless i completely close Google Chrome, calls aren't automatically logged in the CRM, call outcomes are not auto logged, etc. The worst...

Ability to encrypt outbound calls for secure communication

To enhance the performance review process for the team, I'd suggest implementing a feature that enables the retrieval of live service data percentages from previous days in raw XLS format. This data should be stored in a readily accessible manner ...

We frequently get requests from employees and managers requesting their RCV usage on a weekly or monthly basis. Can we please find a way to be able to export these without manual searching? It would be ideal for it to be available to the employees...

It would be nice to add a feature to select if a call was succesfully booked or converted into a customer. The other reports are nice but I think the primary goal of every business would be knowing how many call turn into actual customers.

We would like to have the ability to compare KPIs day over day for the previous week. For us it is showing missed call % by user for each day of the week so we can track trend

I wish we could tag calls. I would go through my history / recordings and see if was new sales lead, or old sales lead, follow up, etc.