Skip to Main Content

RingCentral Analytics

Showing 152

Service Status - Analytics Portal

On the service status page (https://status.ringcentral.com/) it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!
Jessica Esperson 8 months ago in RingCentral Analytics 1 Under review

create a report option to show a time stamp of when a tech queues in and out

this will allow me to see what time they queued out and make sure it matches up with tickets or question why they were not queued in if they were not actively working a ticket.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Tracking Texts as a KPI

For staffing purposes, it would be very helpful if we could measure text messaging - including the timing and frequency of texts - as we do with phone calls.
Guest almost 2 years ago in RingCentral Analytics 0 Future consideration

Analytics for video usage

It would be great if there was a report in the analytics section that easily showed the percentage of video usage per user for their meetings.
Taylor Ellis almost 2 years ago in RingCentral Analytics 0 Planned

Call start times in hh:mm:ss.

In simple call logs, Analytics-Performance Reports and Analytics-QoS-Call logs, call start times are only given in hh:mm.
Gerard Juliano over 1 year ago in RingCentral Analytics 0 Planned

True "All" option in User filter on Performance Reports

Current functionality: The "Name" checkbox to include all users in the Users/Groups/Depts/IVRs/Queues filter seems to be setting the filter value to a static list of all current users. If I had saved a report yesterday that included all users, and...
Kyle Beck over 1 year ago in RingCentral Analytics 0 Planned

Exact time when the users login to the App

I want to know what time our employees is logging in want to have a way to know the exact time when they logged in to there apps
Guest over 1 year ago in RingCentral Analytics 1 Under review

Analytics: Select Multiple Queues

Admins should be able to select multiple queues when looking at Users under Performance reports.
Phonehub 1 - Potaia over 1 year ago in RingCentral Analytics 1 Under review

Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu.

Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu in your Analytics Portal. Where the calls are being routed and on what key presses caller did press.
Guest over 1 year ago in RingCentral Analytics 0 Under review

A report to show how many incoming calls per individual phone line per time period

Many companies use individual phone lines to track calls from different forms of advertising or different ad campaigns. Currently, there is not an easy way to see the number of calls per individual phone line for a particular time period. My compa...
Guest over 1 year ago in RingCentral Analytics 1 Under review