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RingCentral Analytics

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Analytics for Missed Calls / Dropped calls

It would benefit companies to see when and how many calls are not being answered
Guest 11 months ago in RingCentral Analytics 1 Already exists

Include Call Length in reporting - including a total in a given time period

I need to be able to see call length in addition to handle time. I'd like to be able to view it on per call basis as well as a total for a selected time period for our sales team that makes mostly outbound calls. We need to track their time on the...
Guest about 1 year ago in RingCentral Analytics 1 Planned

Add a feature to download the Adoption and Usage report in .pdf

I would like to have an option to download or email the adoption and usage report as shown on the screen in a .pdf format. Currently, the only option is excel format without graphs.
Rick Salas 11 months ago in RingCentral Analytics 0 Planned

Full Agent Login Time Reporting Capabilities

My organization, and I'm certain many others, would benefit from full login time reporting capabilities with RingCentral Office. Although stats like Talk Time, ASA, and Hold Time are available, there isn't anything that documents specifically how ...
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Performance Report

It would be helpful to receive subscription performance reports by user instead of every user.
Guest 7 months ago in RingCentral Analytics 0 Under review

On live reports please add the count of Refused calls to each agent, currently we can only track it on performance reports. It would be helpful to track this information live and the time of the refused call and ability to track if agent was already on another call causing the refused call.

The performance reports shows this information, however this information should also be live for management responsible for monitoring call queue and performance of agents. Performance reports shows the number of refused calls however not the time...
Guest almost 2 years ago in RingCentral Analytics 0 Future consideration

Allow custom work week in LOB Analytics

I have a retail customer whose work week is Sunday to Saturday and wants a weekly report to reflect this. Last 7 days to date only works if you manually do it on the day in question, they need a report subscription that allows a weekly report Sund...
Maintel Support 2 months ago in RingCentral Analytics 0 Under review

Ability to share a dashboard with other users, regardless of role.

Team leaders who may not be directly involved with the operations have an interest in seeing how how are calls are being handled. the ability to create a custom dashboard for a stakeholders, then share it, as well as being able to send dashboard r...
Guest about 1 year ago in RingCentral Analytics 1 Planned

Execute Report

It would be useful to be able to execute subscription reports on the fly. This would be useful to be able to validate the email/distro. I would also be able to validate the data on the report and not have to wait until the schedule data/time.
Guest over 1 year ago in RingCentral Analytics 2 Planned

Report of Users on a User Template

There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the cor...
Hannah Cohen over 1 year ago in RingCentral Analytics 2 Under review