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RingCentral Analytics

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Refusal breakdown report

A report of when a call was refused, when it was refused for what caller and their call refusal rate comparative to their calls answered would be nice. This would be helpful for those with this issue from a stats perspective.
Guest 7 months ago in RingCentral Analytics 0 Under review

Make performance report subscriptions for M-F daily

Currently we are only able to send out daily reports everyday. Can you please set it where we can just send it out Monday - Friday?
Guest almost 2 years ago in RingCentral Analytics 2 Already exists

IVR Reporting on options

Would be good to be able to report on each option within the IVR to know how many times an option is being pressed.
Zoe Ratchford over 2 years ago in RingCentral Analytics 2 Future consideration

Ability for the team to see who is logged in or out of the queue from RC app

We really would love to see our Team have the ability to see their co-workers who are logged in or out of the queue right from their RingCentral app. No need to ask their manager! This would be my #1 request before my other 20 request.
Torey Bennett over 1 year ago in RingCentral Analytics 0 Future consideration

Add a feature to download the Adoption and Usage report in .pdf

I would like to have an option to download or email the adoption and usage report as shown on the screen in a .pdf format. Currently, the only option is excel format without graphs.
Rick Salas about 1 year ago in RingCentral Analytics 1 Planned

Call indentifier, provide the name in the reports

The callers dialed number should reflect both the number and name in the reports Example 877-842-3210 United Healthcare or Unknown, if its unknow, we shall able to add the name similar to Truecaller
Julian Sanjeev 3 months ago in RingCentral Analytics 1 Needs more information

Chart with multiple users

would like to see different line charts for each user instead of aggregating all the data
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Daily Option on Custom Reports

When running the LOA Analytics report for a date range can we have the option to have the numbers by day as well as all combined.
Guest over 1 year ago in RingCentral Analytics 2 Already exists

Ability to view caller ID in Agent Details/Queue Details

It would be helpful if the caller ID of the caller that the agent is connected with, or is waiting in queue, could be visible. It could display on hover or in it's own column/row. This would allow transparency for agents to be able to see if anoth...
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Share Reports

Once a report is created and set as a standard measurement tool, it shouuld be available across an organization
Jeff Fairchild about 1 year ago in RingCentral Analytics 1 Under review