RingCentral Analytics

Would like to easily monitor whether an inbound toll-free number is still needed since most phone plans include unlimited USA calling.

There should be a way to see how long an agent has been on their current call. This would be benefical to managers/leads to be able to monitor so that they can accurately staff the queues, resolve issues, etc. For example, if a manager sees that t...

When tracking our front desk team's phone data, we are unable to filter out the calls that come in from our field staff's cell phones. It would be great if there were a way to add certain numbers that we could then omit from the reports.

Example total package is 25000 sms (1000 sms allotted to ext:101, 500 sms to ext 102 on daily basis they cant exceed until admin increase there limit) it will help users to have more control over sms and they will not be over charged.

When creating Video Meetings the format of message in the calendar appointment looks something like the following: CURRENT MESSAGE Todd Myers has invited you to a RingCentral Video meeting. Please join using this link: https://v.ringcentral.com/jo...

Need Reporting dashboards to have more than one editor. Currently only the creator of the dashboard can edit the dashboard. Even admin can only view another users dashboard and not edit. Original creator should be able to give access to another ed...

We have a report showing how many missed calls happened in a set time period. I'd like to identify how many unique customers this likely was. If we know that the same number called 8 times in five minutes and we couldn't answer that was one missed...

The ability for queue managers to see who is calling while the call is in progress from live reporting. Attached is a queue dashboard where there is a "waiting" call but there is no option to see the number of the waiting caller.

currently we have KPIs for total calls and avg handle time. For call/agent volume metrics/models it is desireable to get also the number of calls that concurrently are handled on hte system at a given time.