RingCentral Analytics

We make calls from RingOut in addition to using the desktop Phone app. The call counts are very different in LOB to the performance reports and live reports, does it include these?

Currently, under analytics, we can only send reports to 1 email address. It would be very useful for myself, as the Information Systems Director and my IT Manager to both be able to receive those reports.

When a caller dials a number that is setup with a menu system, a key should be selected from the key board to proceed further. The selection the caller makes could an important call stat. As an example, if you have a menu system that has different...

A report of when a call was refused, when it was refused for what caller and their call refusal rate comparative to their calls answered would be nice. This would be helpful for those with this issue from a stats perspective.

Currently we are only able to send out daily reports everyday. Can you please set it where we can just send it out Monday - Friday?

Would be good to be able to report on each option within the IVR to know how many times an option is being pressed.

We really would love to see our Team have the ability to see their co-workers who are logged in or out of the queue right from their RingCentral app. No need to ask their manager! This would be my #1 request before my other 20 request.

I would like to have an option to download or email the adoption and usage report as shown on the screen in a .pdf format. Currently, the only option is excel format without graphs.

Would like to have a report to see what features users have enabled (such as auto-answer calls)

would like to see different line charts for each user instead of aggregating all the data