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RingCentral Analytics

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run a report on companywide tasks assigned in RC

Is there a way to run reports on tasks inside analytics? we're looking to run a report on companywide tasks assigned in RC who they were assigned to; completion duration
Guest over 1 year ago in RingCentral Analytics 0 Under review

PowerBI gateway

PowerBI is a latest and advanced BI tool from Microsoft. We use both Ringcentral and PowerBI in our organisation and like to have a gateway connection to pull data directly from PowerBI.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Add Speed of Answer to Performance Reports for Calls

We want to be able to calculate our service level (for example, we answer 90% of calls within 20 seconds) based on a certain time frame. To be able to do that, we need to see the time the call is answered or the speed of answer for each individual...
Maggie Hill about 1 year ago in RingCentral Analytics 0 Under review

LOB Analytics-include more rows per page, allow for longer heights, and give option for breakdowns in trend widget

It would be useful is for the new LOB Analytics if we could make a table widget include more results per page and make widgets height more than 4. For example if we want to make a total leaderboard of a team of 48 people, the current option would ...
Alexander Wade about 1 year ago in RingCentral Analytics 0 Under review

Add a meetings dashboard for Ring Central Video like the Ring Central Meetings dashboard.

Have the same features as the meetings dashboard and can see usage of RCV rooms.
Leo Brennan about 1 year ago in RingCentral Analytics 1 Under review

"Wrap up" status visibility

An additional status “wrap-up” for queue management. Now the Engineer is seen available, although he can’t receive calls 5mins after previous call because of wrap up settings in queue management. It would be nice to have wrap up status set automat...
Stephanie Rensburg 7 months ago in RingCentral Analytics 0 Under review

create a report option to show a time stamp of when a tech queues in and out

this will allow me to see what time they queued out and make sure it matches up with tickets or question why they were not queued in if they were not actively working a ticket.
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Dropped Call Reason

I would love to see a Dropped Call / Contact End Reason Report so if patients or customers complain of a disconnected call we can find out what happened.
Phonehub 1 - Potaia almost 2 years ago in RingCentral Analytics 0 Under review

Tracking Texts as a KPI

For staffing purposes, it would be very helpful if we could measure text messaging - including the timing and frequency of texts - as we do with phone calls.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Performance Report on read/unread Voicemails

For managers this report will be helpful in dealing with daily voicemails for reps/users. Monitors who has read or unread their voicemail inbox.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration