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RingCentral Analytics

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Exact time when the users login to the App

I want to know what time our employees is logging in want to have a way to know the exact time when they logged in to there apps
Guest over 1 year ago in RingCentral Analytics 0 Under review

%SLA for the entire organization

We see that %SLA is available for call queues only. Is it possible to get %SLA for the organization as a whole or for users? The reason is at our company, we have dedicated operators. example: press 1 for the English operator, press 2 for the V...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Agent Details

I don't understand why the Agent details in Live Reports is ONLY accessible for that day. There needs to be an option to get a detailed report in that format with how many calls each agent took for each queue after that day without having to manua...
Phonehub 1 - Potaia over 1 year ago in RingCentral Analytics 0 Under review

Fix DST Bug in Reports

After daylight savings time change, all historical reports change to show whatever the present time is. This changes old logs by an hour. As such, all historical reports are inaccurate during time periods where DST changes occur. For example, on M...
Stephen Chontofalsky over 1 year ago in RingCentral Analytics 0 Under review

Grant access to super admins to view active subscriptions for our end users

Grant access to super admins to view active subscriptions for our end users Essential.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Analytics Portal Performance Reports Visibility

It would be great if there was a feature that allowed reports created on other extensions to be viewed by other people, or whose visibility and management can be shared with other people for example, if 4 people were on the same team and someone c...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Live Report Service Level and Queue Monitor Change

I would like to see the ability to choose more than one queue to monitor the service level and queue monitor, like you can for Agent Monitor and Queue calls graph. This would allow us to see "company wide" statistics like the service level for all...
Chase Owens over 1 year ago in RingCentral Analytics 0 Under review

Remove duplicates in call log

Want to be able to pull call logs and filter out the duplicates
Guest over 1 year ago in RingCentral Analytics 0 Under review

Tag/Categorize calls for business analysis to solve business problems

We have Ring Central and use Auto Receptionist and call queues. Admin can setup tags or categories in the portal (i.e. call resulted to a sale, call related to receiving shipment, call related to upgrading shipment, call related to account expirat...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Analytics: Click to Next Day

Need an option to quickly jump / click to next or previous day, week or month in Analytics. Instead of having to manually select dates for every search.
Phonehub 1 - Potaia over 1 year ago in RingCentral Analytics 0 Planned