RingCentral Analytics

The ability to track daily talk time trending over time is important in understanding how our sales staff are using their time and what % of the day is allocated to effective selling time over the phone. Finding a healthy baseline for talk time is...

A report that could show which tasks were completed by which user and how many tasks are left incomplete

Our tech support group would like a single widget dashboard service level report for multiple call groups. Presently to see the service level for 4 groups, it requires 4 widgets.

Currently the analytics data only refreshes every hour, it would be good to have a way to do this manually. Takes so long testing things when you have to wait an hour for it to refresh! Even just for admins or testing purposes (I'm aware that Live...

It would be helpful to be able to export an excel of all users/extensions along with all of their configuration settings. IE a detailed report with all the configured user settings (For auditing) such as who has personalized voicemail greeting set...

It would be great if the live report could show other type of status on the agents, like Lunch, Training, Braked or Logged Out. Also it would be nice if we could measure amount of time an agent is in a status, like amount of time available, amount...

Please include the % Abandon calls as a metric available for Live Dashboards as this is more effective in providing an insight into performance quickly rather than simply the number of abandoned calls. Thanks.

Excel Exported Performance reports show the Status for all users as 'Active'. Including disabled or deleted users for lines that have been reset & reassigned for new staff. The results should reflect the current status of the users at the time...

many customers have mobile users who aren't using a paid license. would be good to be able to filter by license type to get a true picture of those who are taking up a paid license but not using

The "From" or "Calling Party" field is available in the Call Log but there does not seem to be a way to run historical reports on outbound calls made based on the Calling Party Number used for the outgoing call.