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RingCentral Analytics

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Ability for RC Analytics to apply filter logic to multiple graphs when selecting one option.

Would like RC Analytics to be more intelligent and apply filters across all graphs/tables, e.g. if I select a Dept. in one graph, then all other data uses the same filter where available. This hugely increases the ability to cross-correlate usage ...
Ty Stephens over 1 year ago in RingCentral Analytics 0 Future consideration

Live Reports

Requesting for this following features: status: "on a call" can be placed on top, currently it's either unavailable or available only if an agent is on a current call, phone number should show in live reports have the ability to change the status ...
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Export an excel file of all users/extensions along with all of their configuration settings.

It would be helpful to be able to export an excel of all users/extensions along with all of their configuration settings. IE a detailed report with all the configured user settings (For auditing) such as who has personalized voicemail greeting set...
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Report to identify how many unique callers were answered or missed in a day.

We have a report showing how many missed calls happened in a set time period. I'd like to identify how many unique customers this likely was. If we know that the same number called 8 times in five minutes and we couldn't answer that was one missed...
Josh Bartlett over 1 year ago in RingCentral Analytics 0 Future consideration

Tracking Texts as a KPI

For staffing purposes, it would be very helpful if we could measure text messaging - including the timing and frequency of texts - as we do with phone calls.
Guest almost 2 years ago in RingCentral Analytics 0 Future consideration

Performance Report on read/unread Voicemails

For managers this report will be helpful in dealing with daily voicemails for reps/users. Monitors who has read or unread their voicemail inbox.
Guest almost 2 years ago in RingCentral Analytics 0 Under review

To add Admin role to view/access all user extensions call logs and recordings.

To add Admin role to view/access all user extensions call logs and recordings.
Guest almost 2 years ago in RingCentral Analytics 1 Already exists

Analytics by Dept

Would you please create a function so that someone can see analytics for some users but not all? This way the manager of a department may access analytics for their department without being given access to the entire company. I would also suggest ...
Guest almost 2 years ago in RingCentral Analytics 1 Under review

Call Log for Conference Calls (Voice and Video)

Audit tracking of who connected to audio or video conference call
Guest almost 2 years ago in RingCentral Analytics 2 Under review

Check Users Status on Call Queue

Would like to back track status of the users in Analytics Live Reports in the past few days to see how long they are on "available", "busy", and "unavailable"
Guest almost 2 years ago in RingCentral Analytics 1 Under review