RingCentral Analytics

We would like the ability to run a report that would should a detailed breakdown with timestamps and duration of time in status for team members?

as above

It would be great to have a KPI for # Internal and # External such that we can compare these at user level without having to use the main filter to only explore one vs the other.

Currently we are only able to send out daily reports everyday. Can you please set it where we can just send it out Monday - Friday?

Please include the % Abandon calls as a metric available for Live Dashboards as this is more effective in providing an insight into performance quickly rather than simply the number of abandoned calls. Thanks.

We make calls from RingOut in addition to using the desktop Phone app. The call counts are very different in LOB to the performance reports and live reports, does it include these?

Excel Exported Performance reports show the Status for all users as 'Active'. Including disabled or deleted users for lines that have been reset & reassigned for new staff. The results should reflect the current status of the users at the time...

Hello, It would be great to a report that goes into the body of the email rather than a pdf or excel. That way when you open the email the report is right there. The pdf is a little clunky on mobile to view since it's always a 2 page landscape vie...

We really would love to see our Team have the ability to see their co-workers who are logged in or out of the queue right from their RingCentral app. No need to ask their manager! This would be my #1 request before my other 20 request.

This could be in the Live Reports or the App.