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RingCentral Analytics

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Custom Dashboards with user reporting

It would be great to have custom dashboards so that we can have a User Group manager see analytics of just the users within his group
Guest almost 2 years ago in RingCentral Analytics 1 Already exists

New Dial VS Existing Dial Filter

Hello, Having the ability to filter first time dials VS repeat dials in a call log would be extreamly helpful. This would be a tremendois help in managing how many new aquisition calls our sales rep's are making VS how many existing client calls t...
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Ability to report on numbers of files shared, tasks created, events created etc. in the Meetings tab of RC Analytics

Whilst we can see information on # of Messages sent, #of teams etc (as per the image attached). It would be great if we can also see further information such as amount of files shared, events created, tasks created etc. This would help us to under...
Ty Stephens almost 2 years ago in RingCentral Analytics 0 Future consideration

Add Common Area Phones to RingCentral Analytics

It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.
Brian Schwartz 12 months ago in RingCentral Analytics 0 Under review

Tag or Mark Calls to be reviewed in the future

It would be very beneficial to be able to mark a call you have taken or are currently on as a Potential Client, Current Client, Or Neither. At the end of the month it would be easy to gather the statistics of who our primary callers are and what t...
Guest about 1 year ago in RingCentral Analytics 0 Under review

Analytics for Meetings Dashboard: Report Specifically For 1 Day Only

Current status: - Clickable links: Last 7, 30, 180 days, 12 months, and custom range. - Custom range doesn't allow us to generate a report that's for one day only. Minimum days for the report is 2 days. Why is it useful - Accurate data/inf...
Maria Marbella about 1 year ago in RingCentral Analytics 0 Under review

Enhance the performance reports to include the graph

Graphs paint a visual picture and this avoids having to import data into excel and manually creating it which is what we are currently doing, for a service paid monthly that can provide this.
Guest over 1 year ago in RingCentral Analytics 1 Under review

RingCentral Analytics to show words per message

This will help us to understand the use cases of how our teams are using RingCentral messenger for collaboration. Are they still doing the vast majority of lengthy messages in Email, or are we seeing a transition to MVP?
Ty Stephens over 1 year ago in RingCentral Analytics 0 Under review

Add Option to Include Video Calls with Voice Call Performance Reports

This would give more accurate reporting for how many calls are made and how much time is spent on calls by employees, regardless of whether they're video or voice only calls.
Evan Loewen over 1 year ago in RingCentral Analytics 1 Under review

Live Reports Call Volume Time Period

We only want to see the missed calls information when we're on business hours. However, since our hours each day aren't always the same, it would be a great help if there was a way to set the hours daily to different time periods. As it is, there ...
Guest over 1 year ago in RingCentral Analytics 0 Under review