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RingCentral Analytics

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Call Log for Conference Calls (Voice and Video)

Audit tracking of who connected to audio or video conference call
Guest over 2 years ago in RingCentral Analytics 2 Under review

Call start times in hh:mm:ss.

In simple call logs, Analytics-Performance Reports and Analytics-QoS-Call logs, call start times are only given in hh:mm.
Gerard Juliano almost 2 years ago in RingCentral Analytics 0 Planned

[ANALYTICS] Restricted view on specific sites

Hello, It would be nice to get the possilibity to give access to analytics to users, but viewing only some sites, and not the complete view of the RC Infrastructure. IE : A World Wide Company - Give access to the stats of French sites for the Fren...
Corentin LAUNAY 8 months ago in RingCentral Analytics 0 Under review

Analytics report date range access

Hello, could it be possible to get reports for calls for the past 12 months?
Avit Castillo 8 months ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review

Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports

My company is really trying to dig into and monitor track our employees missed call percentage. So i have been pulling performance reports that have the "% Missed (w/VM)" stat HOWEVER we are noticing this stat is even docking the employee when the...
Kayla LaCross 8 months ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review

Add Common Area Phones to RingCentral Analytics

It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.
Brian Schwartz over 1 year ago in RingCentral Analytics 0 Under review

More Customized Analytics

It would be great to run most customized Analytics. I like to look the analytics for each month on each of our phone numbers. However, I would like to see more fields to choose from to get more details analytics. I would like to be able to choose ...
Rachel Barlow 8 months ago in RingCentral Analytics 0 Under review

Number of calls forwarded KPI in Analytics

In Analytics, can another KPI be added that counts the number of calls that had been forwarded when users have applied ‘Custom Rules’ and the new ‘Forward all calls’ feature.
Calvin Lee 8 months ago in RingCentral Analytics 0 Under review

RingCentral Analytics Company Numbers - Calls to Informational IVRs are logged as missed

RingCentral Analytics Company Numbers - Calls to Informational IVRs are logged as missed. Hi, We have noted that when a caller reaches an IVRs and then the caller hangs up after listening to the IVR, this will get logged as "missed" in the company...
Fraz Hamid 8 months ago in RingCentral Analytics 0 Under review

International Calls Report

Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.
Guest over 1 year ago in RingCentral Analytics 0 Under review