RingCentral Analytics

Excel Exported Performance reports show the Status for all users as 'Active'. Including disabled or deleted users for lines that have been reset & reassigned for new staff. The results should reflect the current status of the users at the time...

many customers have mobile users who aren't using a paid license. would be good to be able to filter by license type to get a true picture of those who are taking up a paid license but not using

The "From" or "Calling Party" field is available in the Call Log but there does not seem to be a way to run historical reports on outbound calls made based on the Calling Party Number used for the outgoing call.

It would be helpful to see report trends/graphs for periods longer than 2 months

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.

It would be great if we could go back in our history for a year and see the difference in the month of June 21 vs June 22.

We should have a notification when we are about to exceed the 100 messages sent/received

We need a feature for standard users to have call metrics so they can review how many calls they made and received. A dashboard similar to Analytics for administrators. Currently, Analytics displays all users calls, but want this feature only tied...

Need to be able to see in call queue dashboard if agent is on outbound or inbound call. Currently can only see if agent is on a current call but not if it is outbound or inbound.

Aloow live reports dashboard to be viewed via url for remote agents to