RingCentral Analytics

It would be helpful to see report trends/graphs for periods longer than 2 months

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.

We used to be able to dial just 7 digits when we placed a call locally in the United States. Now we have to dial the area code for local numbers. Can you make it be how it used to be? Please and thank you1

It would be great if we could go back in our history for a year and see the difference in the month of June 21 vs June 22.

We should have a notification when we are about to exceed the 100 messages sent/received

We need a feature for standard users to have call metrics so they can review how many calls they made and received. A dashboard similar to Analytics for administrators. Currently, Analytics displays all users calls, but want this feature only tied...

Need to be able to see in call queue dashboard if agent is on outbound or inbound call. Currently can only see if agent is on a current call but not if it is outbound or inbound.

Aloow live reports dashboard to be viewed via url for remote agents to

Ability to have a table report for a queue (or queues) that provides the list of call queue members (users) for the call queue and it changes the list of members dynamically if the call queue members are added/deleted. Currently if I have the Row ...

Would like to be able to generate a daily report for our night shift (1800-0600). Currently, the only way to do this is to pick a date and time range and it will only generate a report for that specific date. Current daily report is 0000-2359.