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RingCentral Analytics

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Report based on Calling Party Number

The "From" or "Calling Party" field is available in the Call Log but there does not seem to be a way to run historical reports on outbound calls made based on the Calling Party Number used for the outgoing call.
Pat Thiele 11 months ago in RingCentral Analytics 0 Planned

Data that shows time and date of call refusals in Analytics, Performance report

Currently in the Performance Reports in Analytics, only the "# Refused" report is available. Instead, there should also be a report that shows the specific date and time of when calls are being refused in Analytics for Performance report. This wil...
Hannah Tieu about 2 years ago in RingCentral Analytics 5 Under review

Allow agents to view the other members of their queue and their status

Let agents see if there are others in their queue waiting to take calls so they can self-manage breaks and ensure coverage of calls.
Guest about 1 year ago in RingCentral Analytics 1 Already exists

Live Training on Analytics

A live training in the analytics. Each office utilizes the data in a unique way and surely would benefit from this
April Rosado 3 months ago in RingCentral Analytics 0 Under review

Remove users from report

Add the function to exclude users the same as e can exclude call queues now.
Guest 3 months ago in RingCentral Analytics 0 Under review

Sort Performance Call Log Report by Users Extension

We need to be able sort the call log report by the users extension. RIght now we can sort by "from", "length", "start time" and "direction". When creating a departmental call log report with multiple users being able to sorrt by the extension make...
Joe Liberti 3 months ago in RingCentral Analytics 0 Under review

Pull longer term reports

It would be helpful to see report trends/graphs for periods longer than 2 months
Benjamin Gu 11 months ago in RingCentral Analytics 1 Already exists

Adding Call log to live reports

Right now you can only see the call log in the ringcentral site but it doesnt show under the actual queue and recordings
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Call Response

Can you amend the type of call responses to drill down further on outbound calling.
Guest 3 months ago in RingCentral Analytics 0 Under review

have the received calls or whatever calls you choose be listed on an Excel Spread Sheet to enter additional data for analytical purposes

In order to send prepared caller lists to virtual assistants that have to call and work through the callers for various purposes and then have to enter the received data into additionally created fields on the excel sheet for analytic purposes - t...
Guest over 1 year ago in RingCentral Analytics 0 Under review