RingCentral Analytics

The "From" or "Calling Party" field is available in the Call Log but there does not seem to be a way to run historical reports on outbound calls made based on the Calling Party Number used for the outgoing call.

Currently in the Performance Reports in Analytics, only the "# Refused" report is available. Instead, there should also be a report that shows the specific date and time of when calls are being refused in Analytics for Performance report. This wil...

Let agents see if there are others in their queue waiting to take calls so they can self-manage breaks and ensure coverage of calls.

A live training in the analytics. Each office utilizes the data in a unique way and surely would benefit from this

Add the function to exclude users the same as e can exclude call queues now.

We need to be able sort the call log report by the users extension. RIght now we can sort by "from", "length", "start time" and "direction". When creating a departmental call log report with multiple users being able to sorrt by the extension make...

It would be helpful to see report trends/graphs for periods longer than 2 months

Right now you can only see the call log in the ringcentral site but it doesnt show under the actual queue and recordings

Can you amend the type of call responses to drill down further on outbound calling.

In order to send prepared caller lists to virtual assistants that have to call and work through the callers for various purposes and then have to enter the received data into additionally created fields on the excel sheet for analytic purposes - t...