Skip to Main Content

RingCentral Analytics

Showing 674

Default Abandon Rate KPI

It would be nice if by default there was an abandon rate KPI, rather than having to create one in LOB KPI Building. This way we can easily troubleshoot which employees have a higher than normal abandon rate. This should be useful right off the bat...
Eliot Houman 3 months ago in RingCentral Analytics 0 Under review

Ability for the team to see who is logged in or out of the queue from RC app

We really would love to see our Team have the ability to see their co-workers who are logged in or out of the queue right from their RingCentral app. No need to ask their manager! This would be my #1 request before my other 20 request.
Guest about 1 year ago in RingCentral Analytics 0 Future consideration

Live Queue Agent/Monitoring

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.
Sara B. 10 months ago in RingCentral Analytics 1 Already exists

Call Records Filter - Repeat Callers

A filter in the call records widget that will allow me to see which numbers/callers have recorded a certain number of calls or touch points, whether inbound or outbound. So I see which callers are notorious. Say, one number appears in the call rec...
Guest about 2 months ago in RingCentral Analytics 0 New

Tracking (report) for agent missed calls

Tracking (report) for agent missed calls- calls not answered
Guest about 2 months ago in RingCentral Analytics 0 New

Non-Owners change calendar on public dashboard

Hi. If I make a public dashboard for my dealership is there a way for anyone with access to change the time periods being displayed?
Guest about 2 months ago in RingCentral Analytics 0 New

In the graph builder; can we get an option to modify the refresh rate, if not can we get at least 1/2hr option?

Seeing refresh rates every hour does not support monitoring efficiently
Guest about 2 months ago in RingCentral Analytics 0 New

User Status on Exported Performance Reports

Excel Exported Performance reports show the Status for all users as 'Active'. Including disabled or deleted users for lines that have been reset & reassigned for new staff. The results should reflect the current status of the users at the time...
Aaron Evans 5 months ago in RingCentral Analytics 0 Under review

Average Answer Time in minutes and seconds, not jsut the SLA

a widget to show the avg answer time of all calls on the SLA widget, so we can see how far off the SLA we are.
Guest 5 months ago in RingCentral Analytics 0 Already exists

Share dashboard with selected users

It would be nice to create a Dashboard and be able to share it with selected users. This will allow for teams to share a dashboard without it having to be visible to the entire organization.
Guest 5 months ago in RingCentral Analytics 0 New