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RingCentral Analytics

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Access Company Directory when Transferring a Call

When using desk phones, when it is time to transfer a call. It would be nice to have the option to open the company directory and select an extension to transfer. I can see that his is possible in the APP but not with the Yealink Phone we use.
Guest 8 months ago in RingCentral Analytics 0 Under review

Include Call Length in reporting - including a total in a given time period

I need to be able to see call length in addition to handle time. I'd like to be able to view it on per call basis as well as a total for a selected time period for our sales team that makes mostly outbound calls. We need to track their time on the...
Guest over 1 year ago in RingCentral Analytics 1 Planned

Live Queue Agent/Monitoring

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.
Sara B. over 1 year ago in RingCentral Analytics 1 Already exists

Execute Report

It would be useful to be able to execute subscription reports on the fly. This would be useful to be able to validate the email/distro. I would also be able to validate the data on the report and not have to wait until the schedule data/time.
Guest about 2 years ago in RingCentral Analytics 2 Planned

Customize LOB Report to specific operating hours by the day

An option where we can customize not only the day of the week but customize the operating times for different days of the week. For example Monday hours may be between 7AM-8PM where Friday hourse may be from 7AM-3PM
Guest 8 months ago in RingCentral Analytics 0 Under review

Add Week-to-date as a date range filter for calls

Having the option to track week to date calls allows us to see how we're tracking over the course of the week.
Drew Fulton 6 months ago in RingCentral Analytics 1 Future consideration

Call indentifier, provide the name in the reports

The callers dialed number should reflect both the number and name in the reports Example 877-842-3210 United Healthcare or Unknown, if its unknow, we shall able to add the name similar to Truecaller
Julian Sanjeev 3 months ago in RingCentral Analytics 1 Needs more information

Show calls on queue

there shoudl be a place where you can see the number of calls on queue and number agents on calls
Guest about 2 years ago in RingCentral Analytics 1 Already exists

Voicemail Data

It would be nice to see how many voicemails are in a user voicemail box. We have users who never check voicemail so if we knew which phones had a full voicemail inbox we could notify them to delete the messages.
Roger Hall over 1 year ago in RingCentral Analytics 0 Planned

Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports

My company is really trying to dig into and monitor track our employees missed call percentage. So i have been pulling performance reports that have the "% Missed (w/VM)" stat HOWEVER we are noticing this stat is even docking the employee when the...
Kayla LaCross about 1 year ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review