RingCentral Analytics

It would be nice if by default there was an abandon rate KPI, rather than having to create one in LOB KPI Building. This way we can easily troubleshoot which employees have a higher than normal abandon rate. This should be useful right off the bat...

We really would love to see our Team have the ability to see their co-workers who are logged in or out of the queue right from their RingCentral app. No need to ask their manager! This would be my #1 request before my other 20 request.

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.

A filter in the call records widget that will allow me to see which numbers/callers have recorded a certain number of calls or touch points, whether inbound or outbound. So I see which callers are notorious. Say, one number appears in the call rec...

Tracking (report) for agent missed calls- calls not answered

Hi. If I make a public dashboard for my dealership is there a way for anyone with access to change the time periods being displayed?

Seeing refresh rates every hour does not support monitoring efficiently

Excel Exported Performance reports show the Status for all users as 'Active'. Including disabled or deleted users for lines that have been reset & reassigned for new staff. The results should reflect the current status of the users at the time...

a widget to show the avg answer time of all calls on the SLA widget, so we can see how far off the SLA we are.

It would be nice to create a Dashboard and be able to share it with selected users. This will allow for teams to share a dashboard without it having to be visible to the entire organization.