RingCentral Analytics

The primary and secondary metric colors on the graphs are static. Users with color blindness have difficulty differentiating the two colors. Color options on these metrics would allow them to customize to their needs.

I think it would be a great idea to have the end date of a custom range auto update daily to the next date in order to create a live analytics that we can view without having to manually update the custom range on our end. We have several platform...

When you customized a Live report Dashboard and convert it into a Wallboard, it should generate a Public URL that can be shared with anyone so they can click on and only access the Wallboard and not have access to Analytics portal. At any point, i...

I am at a loss for how I am unable to pull reports for Business Hours only, instead of seeing all the data points for 24 hours a day. I would like to be able to accurately report performance metrics to my call center for the actual hours they are ...

Ability to encrypt outbound calls for secure communication

We would like to have the ability to compare KPIs day over day for the previous week. For us it is showing missed call % by user for each day of the week so we can track trend

Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.

Currently the agent details table shows 'Inbound' and 'Answered' as the same number. I need to see how many calls were presented to the agent that they didn't answer / rejected so I can identify which agents aren't picking up / managing their status