RingCentral Analytics

I'd like to be able to export ALL CALLS that come in and go out. I currently don't have an easy way to do this. At best I'm exporting all data from the "Company Numbers" section and the "Performance Reports" sections. Then I put them together and ...

I think it would be very helpful to have an analytical tool that tracks each phone call or inquire reason. If a call is ended a pop-up asks "What was this inquire regarding?" and the user selects "Sales Call" or "Product Questions" or "Damaged Shi...

An important statistic that is unavailable to us on RingCentral is our agents' active time. We would like to compare the time an agent spends "active" or "do not disturb" (per hour, day, month, etc.) For the time being, we are using the Audit Trai...

We like to know how many times our team 'hits' the red button rather than let it ring to completion without answering it. 'Missed' calls doesn't speak for how many times the customer service rep ignores the call by hitting the red button

This helps management track which agents have the most abandoned calls and why, what state they were in at the time for example on the phone, etc. There should be a way we can track the cause of the Abandoned phone call and show specific agent det...

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.

We used to be able to dial just 7 digits when we placed a call locally in the United States. Now we have to dial the area code for local numbers. Can you make it be how it used to be? Please and thank you1

It would be great if we could go back in our history for a year and see the difference in the month of June 21 vs June 22.

I use different numbers for inbound call tracking (number of leads received on that specific number). I need to be able to search calls to a specific number (even if its virtual/digital number on our account) going back one entire year.

We lose some inbounds calls because our IVR may not provide the correct option for the caller. Example: directory choosing by name, requires 3 letter names. We have some two letter names. Can't figure out how to offer "enter extension number" opti...