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RingCentral Analytics

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dark mode

it would be nice to have a dark mode toggle in the admin and analytics windows
Guest almost 3 years ago in RingCentral Analytics 2 Under review

Option to have multiple reports in a single subscription

To cut back on emails have a single email sent with multiple reports
Guest almost 2 years ago in RingCentral Analytics 1 Planned

Add description to queue and IVR menus and make these available as columns on reports

Depending on how an incoming main number handling is defined, a call could come into a queue or an IVR menu. Having a description field would help to properly describe this when appearing on reports. For example, a number can be assigned to both t...
Graeme Ross 3 months ago in RingCentral Analytics 0 New

Agent Activity Report

Agent reporting of their accessibility and availability to answer calls, i.e. Agent A was available and accepting queue calls from 9a-12p EST & from 1p-6p, they were available but not accepting queue calls. The live agent report is helpful, bu...
Dusty French 9 months ago in RingCentral Analytics 0 Future consideration

On live reports or performance reports, adding a count of abandoned calls to the agents, that did not answer the phone and as a result the call was abandoned would be very helpful to see trends of abandoned calls.

This helps management track which agents have the most abandoned calls and why, what state they were in at the time for example on the phone, etc. There should be a way we can track the cause of the Abandoned phone call and show specific agent det...
Guest over 2 years ago in RingCentral Analytics 1 Future consideration

Ability to cast dashboard to Monitor

It would be great if you could cast the stats to a Monitor or present it on full screen mode.
Elvin Kruger over 1 year ago in RingCentral Analytics 1 Future consideration

Make performance report subscriptions for M-F daily

Currently we are only able to send out daily reports everyday. Can you please set it where we can just send it out Monday - Friday?
Guest over 2 years ago in RingCentral Analytics 2 Already exists

Local area codes

We used to be able to dial just 7 digits when we placed a call locally in the United States. Now we have to dial the area code for local numbers. Can you make it be how it used to be? Please and thank you1
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Viewing data for a specific call queue with KPI view in graph format

Viewing data for a specific call queue with KPI view in graph format
Rachel Technical Support 3 months ago in RingCentral Analytics 0 New

Ability to view caller ID in Agent Details/Queue Details

It would be helpful if the caller ID of the caller that the agent is connected with, or is waiting in queue, could be visible. It could display on hover or in it's own column/row. This would allow transparency for agents to be able to see if anoth...
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration