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RingCentral Analytics

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Tag/Categorize calls for business analysis to solve business problems

We have Ring Central and use Auto Receptionist and call queues. Admin can setup tags or categories in the portal (i.e. call resulted to a sale, call related to receiving shipment, call related to upgrading shipment, call related to account expirat...
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Track version and type of RingCentral app

In analytics, the ability to track the versions of the apps being uses, as well as the type (i.e. RC Phone, Meetings, RC apps). This will help with troubleshooting.
Guest almost 2 years ago in RingCentral Analytics 1 Already exists

Add Additional Filters to Analytics Performance Reports

Example: Extension 999707 "Florida Forward" is set as Key-Press option #1 at two sites: 103-Austin 104-Dallas We need to be able to see how many times key-press 1 (ext 999707) is hit from EACH site. When looking at the performance report in analyt...
Brett McVay almost 2 years ago in RingCentral Analytics 0 Under review

Real-time analytics, or at least faster updates

We would like real-time updates to analytics, or at least faster updates like every 5-10 minutes. We need to see when we have missed/abandoned calls so we can return them faster.
Oak Norton almost 2 years ago in RingCentral Analytics 1 Already exists

Analytics for Standard users

It seems I have to give admin rights to the portal in order to allow a manager to use Analytics. This is not the best practice especially if the manager loves to make changes that he/she don't care what the consequence is.
Guest almost 2 years ago in RingCentral Analytics 1 Planned

SLA - How to we set new threshold

How are the SLA calculated - can we set our preferences.
Linda Cote almost 2 years ago in RingCentral Analytics 1 Already exists

RingCentral Analytics - Adoption and Usage to show both Private and Public teams in the listing.

Currently Adoption and Usage Teams only shows Public teams even though it records the data for the private teams. I would like to have the adoption and usage report to show both the public and private teams or possibly have a drop down to show the...
Josh Vallee almost 2 years ago in RingCentral Analytics 0 Under review

make the analytic report of inbound/outbound report live no delay time

make the analytic report of inbound/outbound report live no delay time
Guest almost 2 years ago in RingCentral Analytics 1 Already exists

Ability for RC Analytics to apply filter logic to multiple graphs when selecting one option.

Would like RC Analytics to be more intelligent and apply filters across all graphs/tables, e.g. if I select a Dept. in one graph, then all other data uses the same filter where available. This hugely increases the ability to cross-correlate usage ...
Ty Stephens almost 2 years ago in RingCentral Analytics 0 Future consideration

To add Admin role to view/access all user extensions call logs and recordings.

To add Admin role to view/access all user extensions call logs and recordings.
Guest about 2 years ago in RingCentral Analytics 1 Planned