RingCentral Analytics

It would be handy to be able to export a report of calls vs connects, and to be able to screen for call length (ex. only calls over 30 seconds)

A user is wondering if there is a way to include in the call logs details Call ID (not caller ID) or Number sequence for a call queue report. By this means we can group a call result according to the call ID number without being mixed with the oth...

It would be helpful to some to simply see the service level for all queues in the company is xx% and total calls waiting xx and longest call waiting is xx:xx of all queues. Make the option to choose several queues combined, like you can for "agent...

It takes me 10 clicks or more to forward my business phones. When I had a traditional phone, it was just *72 + Phone Number. Can we make call fowarding more simple and on the main page, please?

Really a disadvantage that RC doesn't have the ability to create subscriptions for future dates/times. Having to manually run a call report numerous times a day to get the daily rollup instead of just being able to let it run is honestly archaic.

It would be great to have the ability to filter for toll free usage so that as customers we can monitor our own usage and be aware of which numbers are the most active.

If an IVR has 6 options I want to have a computation percentage on each option. This will definitely help us determined on how many percent customer's presses each option on IVR to show on performance reports. Because we really need that.

Right now, when I go to the performance reports section and download calls, the abandons are not being included. I want to be able to see and download the data on what the individual abandons were. This would be useful because it will allow analys...

Very often we have to log in to the admin portal website to check detailed call logs for our office, listen to recordings, and track the progression of a contact. It would be so much better if we could just see a filterable, searchable call log on...

Live reports has certain information on talk, hold, handle times not found in daily reports. Need to set up a daily, weekly, monthly scheduled export like in call queue management delivery settings.