RingCentral Analytics

RingCentral should have a capability for users to track which source inbound calls are coming from. For example, if a business has their phone number listed on a website and a Google My Business profile. This would be able to help inform business ...

Team leaders who may not be directly involved with the operations have an interest in seeing how how are calls are being handled. the ability to create a custom dashboard for a stakeholders, then share it, as well as being able to send dashboard r...

When users want to get a subscription or export from Analytics, currently the system only provides the table data in either the Excel or PDF. My users are requesting to get the chart which is visible in Analytics to be included into the Subscripti...

Report showing when voicemails are received and outbound calls to the same number that left the voicemail. This would be a very helpful tool in managing employee response to voicemails.

We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.

I would like to monitor how long it takes for a call to be returned, following a voicemail, to ensure policy compliance.

We used to be able to dial just 7 digits when we placed a call locally in the United States. Now we have to dial the area code for local numbers. Can you make it be how it used to be? Please and thank you1

Can Analytics show territory by area codes, so we can see the density of calls being made to a territory/regio

We run a public transit agency with a dispatch center. We'd like to track calls that come in to a call queue between 8:00 p.m. and 7:59 a.m. by user. Currently, one must set the time from 8 pm to midnight and midnight to 7:59 am in two separate wi...