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RingCentral Analytics

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Analytics on returned missed calls and voicemails

it would be useful to be able to analyze which missed calls and voicemails have been returned. We are operating medical practice and our goal is to return all voicemails ASAP. Currently we are exporting all the calls in the Excel and then through ...
Biljana Uzelac about 1 year ago in RingCentral Analytics 0 Under review

Analytics: Select Multiple Queues

Admins should be able to select multiple queues when looking at Users under Performance reports.
Phonehub 1 - Potaia about 2 years ago in RingCentral Analytics 1 Under review

Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu.

Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu in your Analytics Portal. Where the calls are being routed and on what key presses caller did press.
Guest about 2 years ago in RingCentral Analytics 0 Under review

A report to show how many incoming calls per individual phone line per time period

Many companies use individual phone lines to track calls from different forms of advertising or different ad campaigns. Currently, there is not an easy way to see the number of calls per individual phone line for a particular time period. My compa...
Guest about 2 years ago in RingCentral Analytics 1 Under review

For Analytics portal to reflect actual call details that are affected for each KPI it is applied to

Not enough details in Analytics Portal. For example, while call queue calls show which calls were picked up, there is no indication of member status at the time the call came in. Audit trail would need to manually be checked, along with call log t...
Guest about 2 years ago in RingCentral Analytics 1 Under review

Custom Dashboards with user reporting

It would be great to have custom dashboards so that we can have a User Group manager see analytics of just the users within his group
Guest about 2 years ago in RingCentral Analytics 1 Already exists

New Dial VS Existing Dial Filter

Hello, Having the ability to filter first time dials VS repeat dials in a call log would be extreamly helpful. This would be a tremendois help in managing how many new aquisition calls our sales rep's are making VS how many existing client calls t...
Guest about 2 years ago in RingCentral Analytics 0 Under review

Service Status - Analytics Portal

On the service status page (https://status.ringcentral.com/) it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!
Jessica Esperson about 1 year ago in RingCentral Analytics 1 Under review

Ability to report on numbers of files shared, tasks created, events created etc. in the Meetings tab of RC Analytics

Whilst we can see information on # of Messages sent, #of teams etc (as per the image attached). It would be great if we can also see further information such as amount of files shared, events created, tasks created etc. This would help us to under...
Ty Stephens over 2 years ago in RingCentral Analytics 0 Future consideration

Tag or Mark Calls to be reviewed in the future

It would be very beneficial to be able to mark a call you have taken or are currently on as a Potential Client, Current Client, Or Neither. At the end of the month it would be easy to gather the statistics of who our primary callers are and what t...
Guest over 1 year ago in RingCentral Analytics 0 Under review