RingCentral Analytics

there shoudl be a place where you can see the number of calls on queue and number agents on calls

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.

Calls to external numbers that may be set in a forwarding rule are presently only captured in the Queue Performance Reports. However it would be great to also include these in the Calls Performance Reports so that we can filter on these. See suppo...

A report of when a call was refused, when it was refused for what caller and their call refusal rate comparative to their calls answered would be nice. This would be helpful for those with this issue from a stats perspective.

I'd like to be able to export ALL CALLS that come in and go out. I currently don't have an easy way to do this. At best I'm exporting all data from the "Company Numbers" section and the "Performance Reports" sections. Then I put them together and ...

The ability to favorite your teams live report for faster and easier access when there are multiple Live Reports. Its time consuming and frustrating to favorite the page but every time you load it you have to scroll through multiple teams to locat...

During a incoming call allow users to send a pre-typed text message such as "I will call you back later." or "Currently busy. Please call later".

Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls 2. Ave...

There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the cor...

My company is really trying to dig into and monitor track our employees missed call percentage. So i have been pulling performance reports that have the "% Missed (w/VM)" stat HOWEVER we are noticing this stat is even docking the employee when the...