RingCentral Analytics

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.

I would like to monitor how long it takes for a call to be returned, following a voicemail, to ensure policy compliance.

It would be great if we could go back in our history for a year and see the difference in the month of June 21 vs June 22.

We should have a notification when we are about to exceed the 100 messages sent/received

I want to see a report that shows how many unread voicemails a user has in the voicemail box

I am able to see the main company analytics, but I would like to see each individual users data

Showing time between session would help with staffing total available should equal agents work shift

We lose some inbounds calls because our IVR may not provide the correct option for the caller. Example: directory choosing by name, requires 3 letter names. We have some two letter names. Can't figure out how to offer "enter extension number" opti...

Created a company dashboard but it is useless if only the person who can created it can change the date

Please add an option for specific date ranges when adding subscriptions for call volume reports. We like to pull a mid week report once a week on Thursday morning showing productivity from Mon-Wed of that week. The weekly frequency will only pull ...