Make a report that shows where users are logged into RingCentral
A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.
We lose some inbounds calls because our IVR may not provide the correct option for the caller. Example: directory choosing by name, requires 3 letter names. We have some two letter names. Can't figure out how to offer "enter extension number" opti...
Offer Date Range for subscription reports - not just frequency
Please add an option for specific date ranges when adding subscriptions for call volume reports. We like to pull a mid week report once a week on Thursday morning showing productivity from Mon-Wed of that week. The weekly frequency will only pull ...