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RingCentral Analytics

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Show calls on queue

there shoudl be a place where you can see the number of calls on queue and number agents on calls
Guest over 2 years ago in RingCentral Analytics 1 Already exists

Live Queue Agent/Monitoring

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.
Sara B. over 1 year ago in RingCentral Analytics 1 Already exists

RingCentral Analytics: Filtering for a specific external numbers in the calls report would be useful

Calls to external numbers that may be set in a forwarding rule are presently only captured in the Queue Performance Reports. However it would be great to also include these in the Calls Performance Reports so that we can filter on these. See suppo...
Fraz Hamid over 2 years ago in RingCentral Analytics 0 Under review

Refusal breakdown report

A report of when a call was refused, when it was refused for what caller and their call refusal rate comparative to their calls answered would be nice. This would be helpful for those with this issue from a stats perspective.
Guest 9 months ago in RingCentral Analytics 0 Under review

Report that includes ALL CALLS

I'd like to be able to export ALL CALLS that come in and go out. I currently don't have an easy way to do this. At best I'm exporting all data from the "Company Numbers" section and the "Performance Reports" sections. Then I put them together and ...
Guest over 2 years ago in RingCentral Analytics 0 Under review

Favorite Live Report Dashboard

The ability to favorite your teams live report for faster and easier access when there are multiple Live Reports. Its time consuming and frustrating to favorite the page but every time you load it you have to scroll through multiple teams to locat...
Jennifer Thompson 6 months ago in RingCentral Analytics 1 Planned

Activate Message during incoming call

During a incoming call allow users to send a pre-typed text message such as "I will call you back later." or "Currently busy. Please call later".
Guest over 2 years ago in RingCentral Analytics 0 Under review

KPI - Average wait time Abandoned calls and Average wait time Answered calls

Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls 2. Ave...
Guest about 2 years ago in RingCentral Analytics 1 Under review

Report of Users on a User Template

There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the cor...
Hannah Cohen almost 2 years ago in RingCentral Analytics 2 Under review

Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports

My company is really trying to dig into and monitor track our employees missed call percentage. So i have been pulling performance reports that have the "% Missed (w/VM)" stat HOWEVER we are noticing this stat is even docking the employee when the...
Kayla LaCross over 1 year ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review