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RingCentral Analytics

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Make a report that shows where users are logged into RingCentral

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.
Dominik Chandler 12 months ago in RingCentral Analytics 1 Already exists

Analytics for call return time

I would like to monitor how long it takes for a call to be returned, following a voicemail, to ensure policy compliance.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Annual monthly usage

It would be great if we could go back in our history for a year and see the difference in the month of June 21 vs June 22.
Guest 12 months ago in RingCentral Analytics 0 Future consideration

Receive email when getting close to 100 SMS

We should have a notification when we are about to exceed the 100 messages sent/received
Guest about 1 year ago in RingCentral Analytics 1 Future consideration

Report of unread voicemails

I want to see a report that shows how many unread voicemails a user has in the voicemail box
Guest over 1 year ago in RingCentral Analytics 0 Planned

I would like analytics on all lines in this account to better monitor usage

I am able to see the main company analytics, but I would like to see each individual users data
Guest 6 months ago in RingCentral Analytics 0 Under review

Agent Detail - show total available time and time between session

Showing time between session would help with staffing total available should equal agents work shift
Guest 6 months ago in RingCentral Analytics 0 Future consideration

Tracking lost inbound calls

We lose some inbounds calls because our IVR may not provide the correct option for the caller. Example: directory choosing by name, requires 3 letter names. We have some two letter names. Can't figure out how to offer "enter extension number" opti...
Ed Vogt 3 months ago in RingCentral Analytics 0 Under review

Adding permissions to the public dashboards

Created a company dashboard but it is useless if only the person who can created it can change the date
Guest 6 months ago in RingCentral Analytics 0 Under review

Offer Date Range for subscription reports - not just frequency

Please add an option for specific date ranges when adding subscriptions for call volume reports. We like to pull a mid week report once a week on Thursday morning showing productivity from Mon-Wed of that week. The weekly frequency will only pull ...
Guest 9 months ago in RingCentral Analytics 1 Future consideration