RingCentral Analytics

Repeat call indicator will help to monitor First call resolution and it will be great a range of 24 hours and 7 days

Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.

I'd like to be able to export ALL CALLS that come in and go out. I currently don't have an easy way to do this. At best I'm exporting all data from the "Company Numbers" section and the "Performance Reports" sections. Then I put them together and ...

If you could add a feature that would report how many unique calls versus total calls, that would be most helpful

Requests from many customers to get analytics on selections made by inbound callers in the Auto Receptionist IVR's. How many times was selection "1" made, how many times was selection "2" made from the same IVR.

We run a public transit agency with a dispatch center. We'd like to track calls that come in to a call queue between 8:00 p.m. and 7:59 a.m. by user. Currently, one must set the time from 8 pm to midnight and midnight to 7:59 am in two separate wi...

An important statistic that is unavailable to us on RingCentral is our agents' active time. We would like to compare the time an agent spends "active" or "do not disturb" (per hour, day, month, etc.) For the time being, we are using the Audit Trai...

Call Logs are great that show what calls were connected, but we need to be able to report on it with quantifiable numbers.Example: 10 outgoing calls, 5 connected, 50% connect rate

Hi, I am looking for a report with all the calls CONNECTED. As I have to do the analyses of number of people I spoke with to the number of matched candidates. I will really appreciate as this will give a more clear picture. Thanks, Lubna Ali Healt...

Looking for an easy way to integrate with Power BI in order to streamline call dashboard.