RingCentral Analytics

Call Report for Dropped Calls

Frankly I am surprised this does not already exist as this is an essential tool for any call center admin.

I would like to be able to rely on LOB Analytics for reporting purposes. It never matches with the Performance Reports NOR the Call log. None of the reports match up with my call log! This is very frustrating and hard to see how many calls we are ...

When a member of the company adds a contact from an incoming caller ID, it does not update for all company members. It would be nice if there was some sort of shared company-wide contacts so all users can see common contacts.

provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.

An option where we can customize not only the day of the week but customize the operating times for different days of the week. For example Monday hours may be between 7AM-8PM where Friday hourse may be from 7AM-3PM

Repeat call indicator will help to monitor First call resolution and it will be great a range of 24 hours and 7 days

It would be helpful to receive subscription performance reports by user instead of every user.

a widget to show the avg answer time of all calls on the SLA widget, so we can see how far off the SLA we are.

It would be nice to create a Dashboard and be able to share it with selected users. This will allow for teams to share a dashboard without it having to be visible to the entire organization.