I would like to be able to rely on LOB Analytics for reporting purposes. It never matches with the Performance Reports NOR the Call log. None of the reports match up with my call log! This is very frustrating and hard to see how many calls we are ...
When a member of the company adds a contact from an incoming caller ID, it does not update for all company members. It would be nice if there was some sort of shared company-wide contacts so all users can see common contacts.
Customize LOB Report to specific operating hours by the day
An option where we can customize not only the day of the week but customize the operating times for different days of the week. For example Monday hours may be between 7AM-8PM where Friday hourse may be from 7AM-3PM