RingCentral Analytics

Looking for an easy way to integrate with Power BI in order to streamline call dashboard.

This is to measure the efficiency of calls made per hour on different cities. The system can determine the city by using the area code of the phone number.

Need to be able to see in call queue dashboard if agent is on outbound or inbound call. Currently can only see if agent is on a current call but not if it is outbound or inbound.

We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up ...

Aloow live reports dashboard to be viewed via url for remote agents to

Ability to have a table report for a queue (or queues) that provides the list of call queue members (users) for the call queue and it changes the list of members dynamically if the call queue members are added/deleted. Currently if I have the Row ...

Trying to figure out how ay calls we have made with softphones and deskphones outside of the US. Need to break it out by countries and number of minutes per county.

can I get a monthly billing report

I would like to embed the code for Ring Central reporting into other reporting solutions. For my specific use it would be HubSpot, but anything that allows for embed would benefit from this.

After some time the 'live reports' page 'freezes' and becomes 'unresponsive'. If this is related to the admin platform's logon 'timeout', the suggestion is to keep the 'live reports page' independently signed in indefinitely until the user signs o...