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RingCentral Analytics

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Power BI Integration

Looking for an easy way to integrate with Power BI in order to streamline call dashboard.
Ryann Black 10 months ago in RingCentral Analytics 1 Future consideration

Number of calls per city by the hour

This is to measure the efficiency of calls made per hour on different cities. The system can determine the city by using the area code of the phone number.
Guest 10 months ago in RingCentral Analytics 1 Future consideration

Live reporting: Able to see if agent is currently on outbound or inbound call

Need to be able to see in call queue dashboard if agent is on outbound or inbound call. Currently can only see if agent is on a current call but not if it is outbound or inbound.
Stephanie Rensburg about 1 year ago in RingCentral Analytics 0 Under review

Centralized Management of Analytics reports and Analytic Subscriptions.

We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up ...
Guest about 2 years ago in RingCentral Analytics 0 Under review

Aloow live reports dashboard to be viewed via url for remote agents to

Aloow live reports dashboard to be viewed via url for remote agents to
Guest about 1 year ago in RingCentral Analytics 0 Future consideration

Ability for a table report for a queue to automatically include/exclude users

Ability to have a table report for a queue (or queues) that provides the list of call queue members (users) for the call queue and it changes the list of members dynamically if the call queue members are added/deleted. Currently if I have the Row ...
Guest about 1 year ago in RingCentral Analytics 1 Future consideration

Analytics Report for number of out of Country calls for the year

Trying to figure out how ay calls we have made with softphones and deskphones outside of the US. Need to break it out by countries and number of minutes per county.
Guest 7 months ago in RingCentral Analytics 0 Under review

Billing report

can I get a monthly billing report
Guest over 1 year ago in RingCentral Analytics 0 Under review

Allow for reports to be exported via embed code.

I would like to embed the code for Ring Central reporting into other reporting solutions. For my specific use it would be HubSpot, but anything that allows for embed would benefit from this.
Guest over 1 year ago in RingCentral Analytics 2 Future consideration

Browser times out

After some time the 'live reports' page 'freezes' and becomes 'unresponsive'. If this is related to the admin platform's logon 'timeout', the suggestion is to keep the 'live reports page' independently signed in indefinitely until the user signs o...
Peter 10 months ago in RingCentral Analytics 0 Future consideration