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RingCentral Analytics

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Customize LOB Report to specific operating hours by the day

An option where we can customize not only the day of the week but customize the operating times for different days of the week. For example Monday hours may be between 7AM-8PM where Friday hourse may be from 7AM-3PM
Guest 10 months ago in RingCentral Analytics 0 Under review

Add KPI for concurrent calls

currently we have KPIs for total calls and avg handle time. For call/agent volume metrics/models it is desireable to get also the number of calls that concurrently are handled on hte system at a given time.
Guest 10 months ago in RingCentral Analytics 0 Under review

User Active Time KPI

An important statistic that is unavailable to us on RingCentral is our agents' active time. We would like to compare the time an agent spends "active" or "do not disturb" (per hour, day, month, etc.) For the time being, we are using the Audit Trai...
Guest over 2 years ago in RingCentral Analytics 1 Future consideration

Unique Calls

If you could add a feature that would report how many unique calls versus total calls, that would be most helpful
Guest over 2 years ago in RingCentral Analytics 0 Under review

Can Analytics show territory by area codes

Can Analytics show territory by area codes, so we can see the density of calls being made to a territory/regio
Guest over 1 year ago in RingCentral Analytics 1 Planned

International Calls Report

Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.
Guest about 2 years ago in RingCentral Analytics 0 Under review

Centralized Management of Analytics reports and Analytic Subscriptions.

We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up ...
Guest over 2 years ago in RingCentral Analytics 0 Under review

Adjust parameters on what is considered an Abandoned Call

Be able to adjust the Abandoned call conditions to more properly reflect what our company considers an abandoned call. For example, if a client calls in and hangs up, that doesn't not count as abandoned. Another would be based on time, like a clie...
Tyler Hungness 11 months ago in RingCentral Analytics 0 Under review

Customized analytic reports

Should be able to have the option to customize the downloaded reports on analytics and remove columns
James Paul Bermoy 4 months ago in RingCentral Analytics 0 New

Quantify Number of Connected Calls (From Call Logs)

Call Logs are great that show what calls were connected, but we need to be able to report on it with quantifiable numbers.Example: 10 outgoing calls, 5 connected, 50% connect rate
Guest almost 2 years ago in RingCentral Analytics 1 Already exists