RingCentral Analytics

An option where we can customize not only the day of the week but customize the operating times for different days of the week. For example Monday hours may be between 7AM-8PM where Friday hourse may be from 7AM-3PM

currently we have KPIs for total calls and avg handle time. For call/agent volume metrics/models it is desireable to get also the number of calls that concurrently are handled on hte system at a given time.

An important statistic that is unavailable to us on RingCentral is our agents' active time. We would like to compare the time an agent spends "active" or "do not disturb" (per hour, day, month, etc.) For the time being, we are using the Audit Trai...

If you could add a feature that would report how many unique calls versus total calls, that would be most helpful

Can Analytics show territory by area codes, so we can see the density of calls being made to a territory/regio

Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.

We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up ...

Be able to adjust the Abandoned call conditions to more properly reflect what our company considers an abandoned call. For example, if a client calls in and hangs up, that doesn't not count as abandoned. Another would be based on time, like a clie...

Should be able to have the option to customize the downloaded reports on analytics and remove columns

Call Logs are great that show what calls were connected, but we need to be able to report on it with quantifiable numbers.Example: 10 outgoing calls, 5 connected, 50% connect rate